Opeoluwa Isaiah

ISAIAH OPEOLUWA MERCY | ADMINISTRATIVE VIRTUAL ASSISTANT-- LinkedIn Profile Remotely Data Entry | Web Research | Email Management | Customer Support ●​ Organized and highly Effective Administrative Virtual Assistant with experience providing high-level administrative support,customer support and data management. ●​ Experienced in data entry and web research,efficiently sorting records per month to ensure accuracy and ease of access. ●​ Committed to simplifying business operations through strategic organizations ,communication and prioritizing skills. ●​ Strong Problem-Solving abilities, high customer satisfaction rate and effective resolution of issues. Work Experience Administrative Virtual Assistant. Sarah Williams . February 2025- Present Remote ●​ Provide High Administrative Support Including Inbox management, calendar management and preparing presentations. ●​ Enhanced productivity, by improving inbox management processes reducing inbox cutter by 40% ●​ Manage over 100+ daily emails with timely response, prioritization and follow-ups to ensure enhanced customer satisfaction and business operations ●​ Handle and organize over 1,000 data entries per month across multiple projects to ensure data reliability. ●​ Conduct web research on 20+ topics a week ,compiling current facts for decision making and strategic use. Customer Service Support Mr Daniel Roberts. September 2024- December2024 Remote. ●​ Managed customer service to the average of 50+ customers a week answering questions. ●​ Handled and organized customer files through accurate data entry, enhancing efficiency and ease of access. ●​ Conducted web research to provide customers with relevant information, enabling them to make informed decisions. ●​ Maintained a customer satisfaction rating of 90% via professional and empathetic support. ●​ Resolved customers issues with top notch problem- solving abilities improving customer satisfaction by 30%. Skills & Competence ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative Assistance Customer Relationship Management Data Entry and Data Mining Email Management Excellent Communication and Phone Etiquette Time Management and Task Prioritization Multitasking and Efficiency Calendar Scheduling and Management Strong Problem-Solving Abilities Education ●​ ●​ Tai Solarin University of Education B.SC / B.ED - Political science Certification ●​ ●​ Alx VA Programme|Alx Africa + Mastercard Foundation Attended Africa Freelancer Bootcamp [ AFB]