Opel Esguerra

 After attaining a Bachelor’s Degree in Communication Arts Major in Broadcast Journalism. I have been working for 8 years which entitle me of giving excellent customer service all the time. I had an extensive series of training of being a Customer Care Specialist at a Telecommunications Company for more than 2 years and I have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. My duties included making sales a day to businesses and private individuals to offer sales for goods and services. During my tenure, I implemented a new sales strategy. My experience has helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I have also worked at MAP IT INC as SALES EXECUTIVE where I do cold calls, create a pipeline, and close the sale. In addition to the above, I have excellent spoken and written communication skills. I am proficient in Google Spreadsheet, Salesforce, LinkedIn and several other programs. I can handle and protect sensitive and confidential data with integrity. I can work alone or in a team (as per the demand of the project), and I can easily complete research and correlate data on schedule. I am looking forward to discussing the position and my qualifications with you in more detail soon. Thank you for your time and consideration. Opel W. Esguerra Applicant OPEL W. ESGUERRA 277 Sta.Maria Street Poblacion, Floridablanca Pampanga Mobile #:- Email Address:- OBJECTIVE A responsible and challenging entry level positions that will utilize my education, expand my knowledge, and offer opportunities for personal and professional growth. WORK EXPERIENCE Lead Generation Specialist Clarus Design February 11,2016- present Generating quality leads based on a set list of companies and handling day to day maintenance of existing lead database. Work with a templated email sending service to get appointments with leads. Sales Executive MAP IT INC. June 17, 2015 – December 20,2015 .Web Developer Cold calls Create a pipeline for those interested Follow up until closed Customer Care Specialist PLDT Group of Companies February 6, 2012 – July 17, 2014 Acquires new subscribers and provides excellent customer service to existing subscribers of Sun Cellular Promotes Sun Cellular products and services to subscribers and potential clients by highlighting the benefits and advantages to help them better appreciate Sun's competitive advantage Guides potential clients to meet the necessary requirements based on set credit parameters for processing Prepares, submits and files reports on Business Center operations to maintain a reliable information system Department Supervisor Metro Gaisano Superstores Inc. February 23, 2010- February 3, 2012 Manages and monitors the sales objective of the department by ensuring consistent compliance to standards and policies of the selling operations. Directs and motivates department personnel in their daily tasks and functions ensuring utmost performance for maximum customer satisfaction. Marketing Assistant Puregold Price Club Inc. 2F San Nicolas Market Miranda St Corner Rizal St. Barangay San Nicolas, Angeles, Pampanga September 20, 2009 – February 6, 2010 Using lead generation software to create organised lists of prospective customers. Keeping the marketing database up-to-date by inputting new data, updating old records and performing cross checks.  Tracking marketing efforts and monitoring results.  Providing administrative support to the marketing department.  Assisting in developing sales materials.  Marketing company products and services to customers.  Communicating directly with clients.  Organizing promotional events. Marketing Assistant Chance Advertising Magazine Stall A, Ground Floor Sanfel Bldg. Mc-Arthur Hi-way Marisol, Angeles City March 28-2008- April 25 ,2009 Job Description Assists in the development of promotional strategies and product development. Prepare print suppliers, and other marketing services. Update Company News & Headlines in the corporate website.  Provide administrative and personal support to Directors, including running errands, coordinating travel arrangements, & preparing agendas & appointments.   Outbound Telemarketer RMF Worldwide Services Inc. September 20,2007 – February 23,2008 Dial Up Service provider cold calls to prospective clients provides product information Close a sale EDUCATIONAL BACKGROUND Bachelor of Arts and Sciences Major in Communication Arts Holy Angel University Sto. Rosario St. Angeles City Pampanga- St Augustine Academy of Pampanga Poblacion Florida Blanca, Pampanga 1999 – 2002 SPECIAL SKILLS Cashiering Computer Literate (proficient in Microsoft Windows environment such as Word, Excel, Power Point). Fluent in English, Tagalog, Pampango Capable of working under time pressure and/ or deadlines. Willing to exert time and effort to accomplish a certain task and responsibility Knowledgeable in ICMS Program SEMINARS & TRAININGS ATTENDED Cashier Training Galleria Coporate Center Ortigas Quezon City July 24-26, 2012 System Order Training Galleria Coporate Center Ortigas Quezon City July- 16-23, 2012 Customer Service Robinsons Equitable Tower Quezon City May 5-7, 2012 Career and Placement office Holy Angel University February 08, 2007 PERSONAL BACKGROUND Age:31 Gender:Female Birth Date:September 24, 1985 Birth Place:Poblacion Florida Blanca Pampanga Height: 5’2 Weight: 140 lbs Civil Status:Married CHARACTER REFERENCES Mr. Jay Anthony Miranda Business Center Officer Sun cellular- Mr. John Chloy Lamasan Assistant Store Manager Metro Superstores- Amber Wright Team Leader Map IT Inc.-