Opawole Oluwajomiloju

OPAWOLE OLUWAJOMILOJU TITILAYO | CUSTOMER CARE REPRESENTATIVE- Ibadan, Nigeria | -| LinkedIn:www. http://Www.LinkedIn.com/in/opawole-oluwajomiloju-50b558243 PROFESSIONAL SUMMARY Dedicated and customer-focused Customer Care Representative with years of hands-on experience in remote customer service roles. Skilled in resolving customer inquiries, managing support tickets, and providing topnotch service across email, phone, and chat platforms. Demonstrated ability to maintain high customer satisfaction scores while working independently in a fast-paced virtual environment. Seeking to leverage strong communication and problem-solving skills in a remote support role with a forward-thinking company CORE COMPETENCES/SKILLS • • • • • • • • • • Remote Customer Support Live Chat & Email Handling Conflict Resolution CRM Tools (e.g., Zendesk, Freshdesk) Call Handling & Phone Etiquette Multitasking & Time Management Team Collaboration (Slack, Zoom, Microsoft Teams) Knowledge Base Navigation Empathy & Active Listening Ticketing Systems RELEVANT EXPERIENCE CUSTOMER CARE REPRESENTATIVE Nov 2023 - Till Date LFC ● ● ● ● ● Delivered prompt and accurate responses to over 50 customer inquiries daily via email, phone, and chat. Resolved customer complaints with a 95% satisfaction rating, consistently exceeding service-level goals. Documented issues and solutions using Zendesk to ensure timely follow-ups and performance tracking. Worked collaboratively with internal teams to escalate complex issues and improve customer experience. Participated in weekly remote training and support meetings to stay updated on product changes and policies. EDUCATION Bachelor’s of Science (B.Sc) |Leadcity University, Ibadan 2023 - 2025 Nutrition and Dietetics CERTIFICATIONS AND COURSES • • Customer Service Fundamentals – Coursera Remote Work Readiness – LinkedIn Learning TOOLS Zendesk, Freshdesk, Intercom Google Workspace, Microsoft Office • Slack, Zoom, Microsoft Teams • CRM Software • Ticketing Systems • •