Onyinyechukwu Ezeuka

EZEUKA ONYINYECHUKWU-| - | LinkedIn Summary Results-driven sales and customer service representative with over 5 years of experience in diverse retail and customer service environments. Adept at navigating B2C sales, demonstrating strong persuasion, negotiation, and customer retention skills. Proven track record in exceeding targets and creating positive business impacts. Professional Experience Sales Executive | Tociano Nigeria Limited | Feb 2023 - Jan 2024 ● Developed and executed targeted sales strategies to reach potential customers through email and phone outreach ● Effectively resolved customer complaints and inquiries in accordance with company policies, resulting in a 20% increase in customer satisfaction ratings ● Demonstrated comprehensive product knowledge to address customer needs and objections, leading to a 15% improvement in sales conversion rates ● Managed social media platforms to enhance brand visibility and engagement, resulting in increase in online inquiries and sales Dmech Technical Solutions | May 2021 - Jan 2023 ● Conducted successful Zoom meetings with clients and initiated introduction calls to drive new business. ● Prepared accurate quotes and adhered to company SOPs to ensure seamless operations. ● Consistently sent over 50 cold emails daily, resulting in increased client acquisition. ● Implemented predictive analysis to reduce wait time by 30%, enhancing customer satisfaction. Sales Representative | Meecee's Couture | Aug 2019 - Feb 2021 ● Led B2C sales initiatives, resulting in a 25% increase in monthly sales revenue through effective upselling and cross-selling techniques ● Implemented customer feedback mechanisms and addressed concerns promptly, resulting in a 20% improvement in customer retention rates ● Streamlined inventory management processes, reducing discrepancies by 20% and optimizing stock levels for increased sales efficiency Business Development Associate | Leadway Assurance Company, Lagos | 2017 - May 2019 ● Developed and executed comprehensive lead generation strategies, resulting in increased prospects for company products. ● Conducted successful sales of Leadway Investment Plan (LIP), Educational Service Plan (ESP), and Annuity. ● Demonstrated strong conflict resolution skills, addressing client issues promptly and effectively. Education Bachelor of Science in Business Administration | Anambra State University Igbariam, Anambra State | 2014 Skills ● Excellent Phone Etiquette: Implemented effective communication strategies over the phone, resulting in increased customer engagement and satisfaction. ● Flexible and Adaptable: Adapted quickly to changing market dynamics, ensuring continued success in meeting and exceeding sales targets. ● Upselling and Cross-selling: Implemented strategic upselling and cross-selling techniques, contributing to revenue growth. ● Customer Retention: Established and maintained long-term customer relationships, leading to a loyal customer base. ● Negotiation Skills: Applied strong negotiation skills to close deals and secure favorable terms for both the customer and the company. ● Active Listening: Fostered effective communication by actively listening to customer needs and concerns. ● Team Player: Collaborated seamlessly with cross-functional teams, contributing to a positive work environment. ● Record Management: Maintained accurate and organized records, facilitating efficient retrieval of information. References To be provided on request