Onyinye Sarah Uzor

 Okeke ONYINYE SARAH 20, Dayo Olowo Street, Unity estate Egbda, Alimosho LGA, Lagos. Phone:-,- E-Mail: joyonyii82 HYPERLINK "[email protected] GOAL: To contribute effectively in the general development of an establishment and strive for excellence at all times. BIO DATA: Sex: Female Date of Birth: 19th of August 1982 Marital Status: Married State of Origin: Enugu State EDUCATION: 2008University of Benin Edo State. BA French. 2001God’s time Secondary School Enugu WAEC/NECO 1992 Community Primary school Ugbo Enugu State. 2012Certificate in Effective Call Handling February 2020 Till date SHALOM VENTURES; Manager Sales and distribution of baby care products Market survey. Prospecting for buyers. Credit management. Stock management. Price fixing Manage supply chain April 2018 Till January 2020 TEK-EXPERTS NIGERIA Azure Customer Support, Billing and Subscription First point of contact with the customer to support their query Compile and analyze customer requirements to give the best advice and resolve their query Take, own and close the customer support requests as assigned, seeking support where required considering case severity and SLA. Fully document every query, including all resolution steps to ensure documentation best practices Protect confidential and sensitive information and materials Collaborate with other team members to provide high quality support Monitor trend of cases from customers and report same to the technical unit. Manage subscribers from different parts of the world. Provide the best quality solution and feedback to the customer. Product monitoring and integration 2013 TILL March- INFOMOBILE LTD Customer care representative Provide support to customers and assist in timely resolution of customer complaints. Assist in pre-launch product testing and modification. Identify and report new trend of customer complain. Have good knowledge of company products and objectives, working in line with laid down rules. Provide quality customer service on every call. To identify areas in customer relations that needs attention 2012 TILL 2013: GLOBACOM NIGERIA Customer care representative To be a link between the company customers and the company, communicating the company’s values clearly and effectively to the customers . Provide quality customer service on every call. To remain as basic point of contact for the customers with queries, complaints, feedbacks and requests as well as effective dealing of complaints to completion and enabling satisfaction of customers. To tele-market the company as well as the company products to customers. Have good knowledge of company products and objectives, working in line with laid down rules. Receive inbound calls, listen effectively to customers as to obtain correct and full information from subscribers, resolve and document all calls issues with regards to subscriber enquiries accurately using call tracking system. Promote team work and call center success as well as rendering useful administrative support to other members of the customer care team. 2011 ORPHEUS Company Ltd Marketing executive Responsibilities: Sales and marketing of musical equipment and accessories. Meeting with potential customers and maintaining sales target. Sales assessment and market survey Giving market report to the marketing manager. Ensure timely delivery of goods to customers around Lagos environs Build a market, do product training and monitor competitive activities in the market. 2009 - 2010 ZXT Ventures Consulting Limited Secretary Assist in documentation, filing safe keeping of documents/information Be responsible for heavy calendar management, requiring interaction with both internal and external executives as well as consultants. Review and summarize miscellaneous reports and documents as well as prepare background documents and outgoing mail as necessary. Assist partner in schedule planning preparation materials. On-time delivery of task (quick typing and work plan) Report and take orders from the manager. Manage material use and supply. 2009 United Cement Company of Nigeria Ltd. (NYSC) (AKWA-IKOT EFFANGA Community Secondary School) Cross River State. Role: Subject Teacher (French and English language) Job Description Prepare notes and teach the students French and English language in line with the school curriculum. Evaluation of students learning abilities through preparation of assessments. Prepare and manage extra-curricular activities Language Spoken: English and French fluently. Hobbies: Traveling, Playing Chess and Chatting with People. Referees: Chris Obi Public Affair/Media Executive United Cement Nig Ltd (UNICEM) - Uzochukwu Ogechukwu Director, Hilltop Limited, 107 Adeniyi jones Ikeja Lagos. -