Onyema Kelechi

ONYEMA KELECHI A result driven virtual assistant and guest relations hospitality professional with over 4+ years of excellent service delivery through outstanding time management, efficiency and multitasking skills culminating in an increase in revenue and customer satisfaction. Valley View Gardens, Eneka Road Port Harcourt, Rivers, Nigeria. (- or (--EXPERIENCE SEAMLESS LOGISTICS, Port Harcourt — Virtual Assistant SEPTEMBER 2023 - APRIL 2024 Attend to customer enquiries and provide immediate solutions. Enter data for transactions and packages to be delivered. Keep track of packages, riders and ensure proper delivery. ISGLO HOTEL, Lagos — Guest Service Officer OCTOBER 2021 - JUNE 2023 Explain hotel features to guests for easy access. Process requests, changes, and reservation cancellation. Keep track of available rooms, arrival, and departures. LILLY GATE, Lagos — Guest Relations Officer DECEMBER 2019 - SEPTEMBER 2021 Ensure compliance with company standards and policies. Facilitate guest arrivals, check in and departures. Initiated and implemented upselling techniques to promote customer service and increase revenue. LAGOS TEA HOUSE, Lagos – Clerical Officer AUGUST 2017 - NOVEMBER 2019 Respond to customer inquiries and feedback for effective service. Issue transactional receipts and reconcile cash differences. Organized and scheduled hall and event reservations for customers. POINTLINK PROPERTIES, Port Harcourt - Personal Assistant MARCH 2017 - JULY 2019 Assembled documents required for acquiring properties. Resolved customer issues and confirmed completed transactions. Effective communication to understand client needs and budgets. Ensure appropriate information is provided during contract agreement and signing. SKILLS Verbal and Written Communication. Creative Problem Solving. Customer Support. Marketing. Virtual Assistant EDUCATION University of Port Harcourt January 2013 - February 2017 BSc - Finance and Banking LANGUAGES English - Fluent