PROFILE SUMMARY
Versatile professional with over two years of customer service experience and strong expertise in content writing, social media management, and research. Skilled at resolving inquiries, crafting engaging content, and managing online platforms to build meaningful connections between brands and audiences. Holds an LLB in Law (2023) and a Master’s in Educational Psychology, with excellent communication, problem-solving, and digital engagement skills.
SKILLS
Customer Service & Client Relations
Content Writing & Editing
Social Media Management
Research & Analytical Skills
CRM Tools (Zendesk, Freshdesk, HubSpot)
Digital Marketing Basics
Team Collaboration & Leadership
LANGUAGES
English – Fluent
PROFESSIONAL EXPERIENCE
Customer Service Representative
Body & Souls Printing Press – Owerri, Nigeria | 2019 – 2021
• Delivered customer support by handling inquiries, complaints, and order processing.
• Resolved conflicts and maintained positive customer relationships.
• Coordinated with production teams to provide timely updates on customer orders.
Content Writer & Social Media Assistant
(Freelance/Personal Projects) | 2021 – Present
• Created engaging articles, blog posts, and social media content to boost audience engagement.
• Managed Facebook, Instagram, and LinkedIn accounts, developing campaigns that improved visibility.
• Increased engagement by producing content tailored to audience interests.
Legal Researcher
Leeds Legal Firm – Owerri, Nigeria | 2021 – 2023
Conducted research to support legal cases and drafted reports for client use.
Simplified complex legal information into client-friendly language.
EDUCATION
Master’s in Educational Psychology – Imo State University, 2025
LLB, Law – Imo State University, 2023