Onyekwere Tochi Precious

I am a dynamic and customer-focused professional with over two years of proven experience as a Customer Service Representative at Body & Souls Printing Press, where I excelled at resolving customer inquiries, managing orders, and ensuring client satisfaction through empathy, clear communication, and problem-solving. My background in law (LLB, 2023) and a Master’s in Educational Psychology has equipped me with advanced research, analytical, and interpersonal skills that strengthen my ability to understand customer needs, resolve conflicts, and maintain professionalism in high-pressure environments.

Beyond customer service, I bring strong expertise in content writing and social media management, where I create clear, engaging content and manage digital platforms to boost engagement and customer connection. I am proficient with remote collaboration tools (Zoom, Slack, Microsoft Teams, Google Workspace) and adaptable to CRM and ticketing systems such as Zendesk, Freshdesk, and HubSpot.

My specialty lies in blending customer support, digital communication, and research-driven insights to deliver excellent service experiences and enhance brand reputation. Whether assisting a customer, writing compelling content, or managing social media campaigns, I approach every task with professionalism, creativity, and a commitment to excellence.