Onyekwelu Udoka

 SUMMARY Dedicated and customer-focused professional seeking a Customer Service role to utilize exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences. Highly motivated and experienced customer service representative with 3+ years of experience in handling customer inquiries, resolving issues, and maintaining customer satisfaction. Proficient in delivering exceptional service in a fast-paced environment. EXPERIENCE Customer Service Representative Sunnyvic Investment, Abuja, Nigeria June 2022 – Present Collaborated with cross-functional teams to gather and analyze data, identifying areas for process improvement and data-driven decision-making. Responded to customer inquiries via phone, email, and chat promptly and professionally, achieving a 95% customer satisfaction rate. Resolved customer issues and complaints effectively, resulting in a 30% decrease in escalation rates. Maintained a comprehensive understanding of company products and services, ensuring accurate and informative responses to customer queries. Customer Support Associate BestSchools International, Nigeria December 2021 – June 2022 Provided front-line support to customers, answering questions, resolving issues, and processing returns and exchanges. Assisted in developing and implementing a new customer service training program, resulting in a 25% improvement in employee performance. Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement. Consistently met and exceeded weekly and monthly performance targets for response time and issue resolution. INTERNSHIP Sales Associate Ai Technologies, Abuja, Nigeria January 2020 – November 2021 Assisted customers in selecting and purchasing products, achieving consistently high sales numbers. Maintained a clean and organized sales floor, contributing to a positive shopping experience for customers. Actively participated in sales training programs to enhance product knowledge and sales techniques. EDUCATION Anambra State University, Igbariam, Anambra State Bachelor of Science (B.Sc) | 2011 – 2015 Federal Government Girls College, Onitsha, Anambra State Senior Secondary Certificate Examination (SSCE) | 2005 – 2011 Learning Field International School, Onitsha, Anambra State First School Leaving Certificate (FSLC) | September 2001 – November 2007TECHNICAL SKILLS MS Office Suite (Word, Excel, PowerPoint) Social Media & Networking Advanced Googling Data Analytical Skills Excellent Written and Verbal Communication Strong Problem-Solving and Conflict Resolution Abilities Team Collaboration and Interpersonal Skills Time Management and Organizational Abilities REFEREES Mrs Cynthia Franklin--