Onyekwelu Udoka

I am a dedicated and customer-focused professional with over three years of experience in providing exceptional customer service and support in dynamic and fast-paced environments. My passion lies in creating positive customer experiences through clear communication, effective problem-solving, and a genuine commitment to service excellence. I take pride in my ability to listen attentively, understand customer needs, and provide timely and accurate solutions that enhance satisfaction and build lasting relationships.

Currently, I serve as a Customer Service Representative at Sunnyvic Investment in Abuja, where I handle customer inquiries across various channels including phone, email, and live chat. I have consistently maintained a 95% customer satisfaction rate by responding promptly and professionally to concerns, and by resolving issues that have contributed to a 30% reduction in escalation rates. I am also experienced in collaborating with cross-functional teams to identify process inefficiencies and contribute data-driven insights for continuous improvement.

Prior to this role, I worked as a Customer Support Associate at Best Schools International, where I not only supported customers with their needs but also contributed to the development of a customer service training program that improved overall team performance by 25%. I also took part in conducting and analyzing customer feedback to guide service enhancements, which helped our team exceed performance targets in response time and issue resolution.

My early experience as a Sales Associate during my internship at Aitechnologies further developed my interpersonal and sales skills. I successfully assisted customers with product selections, maintained an inviting store environment, and actively participated in training sessions to deepen my product knowledge and sales techniques.

I hold a Bachelor of Science degree from Anambra State University and possess strong technical skills including proficiency in Microsoft Office Suite, social media management, and data analysis. I am an effective communicator with strong organizational and time management abilities, and I thrive in team settings where collaboration is key to achieving goals.

Overall, I am passionate about customer service and constantly strive to exceed expectations by staying proactive, empathetic, and results-driven. I am now seeking a role where I can bring my experience and enthusiasm to a forward-thinking organization that values customer satisfaction and continuous improvement.

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