Professional Summary:
A passionate, dedicated and result-driven virtual assistant. I excel at providing exceptional administrative support with expertise in digital tools and CRM softwares to streamline business operations, manage projects and provide exceptional customer service experience. I am dedicated to resolving complex customer complaints, improving workflow processes and achieving business successes.
Work Experiences:
Chief Protocol- RCCG Dominion Towers (2020-Present)
Excellent communication and interpersonal skills.
Coordinated travel arrangements, meetings and events.
Offered exceptional customer service via phone, emails and chats.
Provided administrative support to management.
Multitasking, organization and time management.
Freelancer- SPOZ Multiconcept (2010-Present)
Collaborated with clients to understand business needs and deliver tailored solutions.
Utilized digital tools for effective workflow management.
Product knowledge, service delivery and process improvement.
Customer complaint resolution (85% resolution rate).
Managed data entry, spreadsheets and reports.
Developed and implemented effective filing systems (digital and physical).
Education:
B.Sc Government and Public Administration, Abia State University, Uturu, Nigeria (2004).
Certifications:
Virtual Assistance IT Support- Digital Witch Academy (2024).
Key Proficiencies:
Customer service and relations.
Technical proficiency.
Project management and organization.
Scheduling and appointment setting.
Data entry and CRM management.
Excellent communication and interpersonal skills.
Time management and productivity.
Workflow automations.
Team collaboration.
Tools and Technologies:
Communication software (Slack, Discord, Loom, Zoom)
CRM software (Hubspot, Freshdesk, Zendesk)
Project management software (Asana, Trello, ClickUp)
Lead generation software (Apollo, Leadscraper)
Time management tools (Time Doctor, Clockify)
Workflow automation tool (Zapier)
References:
Available upon request.
