Onyeka Nneli

ADMINISTRATIVE SUPPORT VIRTUAL ASSISTANT ONYEKA NNELI Streamlining Operations, Maximizing Productivity Introduction About About Me Me Hi, I’m Nneli Williams—an Administrative support Virtual Assistant with proven experience in administrative support and operational efficiency. I am proactive, self-motivated, and possess excellent written and verbal English communication skills I’m proactive, detail-oriented, and results-driven. I aim to make my clients’ workloads lighter and their projects smoother. When you work with me, you gain more time, better oversight, and greater peace of mind that nothing is falling through the cracks. Education, Certifications & Training Education Master’s Degree, Petroleum Geology University of Ibadan (Sept 2006 - Apr 2009) Bachelor of Science, Geology - University of Ibadan (Nov 2000 Apr 2005) Certifications Google Digital Skills for Africa – Google KHV VTP SW8 ALX Virtual Assistant Program Relevant Training/Skills Acquired Comprehensive administrative support virtual assistant training. Proficiency in various digital tools and software. Developing strong remote work practices. Skills Administrative Support Calendar Management Email Management Data Entry & Record Keeping Document Preparation File Management & Organization Project Management Basic Bookkeeping Services Offered Calendar Management responsible for maintaining, updating, and optimising digital calendars for individuals or teams to ensure smooth scheduling and organisation Email Management to undertakes comprehensive array of tasks to ensure efficient communication, organisation, and operational flow for their clients while proactively prevent scheduling conflicts Data Entry & Record Keeping focus on entering, updating, and managing various types of data across tools and formats ensuring all records are current, well-structured, and easy to reference Services Offered Document Preparation preparing professional documents such as presentations, reports, and spreadsheets for organisation, communication, and operational efficiency within a business File Management & Organization to reduce clutter, ensure easy retrieval of documents, and create systematic digital workspaces to improve team collaboration, reduce search time, and enhance operational efficiency Project Management tracking project progress and status, identifying potential delays, bottlenecks, or issues, and proactively developing solutions Services Offered Basic Bookkeeping handles a range of financial administrative tasks to ensure accurate and organised records Calendar Management 📅 1. Calendar Scheduling and Coordination 🛠 2. Calendar Oversight and Maintenance ⚖️ 3. Conflict Prevention and Prioritization 🧠 4. Advanced or Complex Calendar Management Calendar Management Daily Tasks Schedule and Coordinate Meetings & Appointments: Manage and Update Calendars: Prevent Scheduling Conflicts: Send Reminders and Follow-ups: Handle Email Management for Scheduling: Prepare for Meetings: Weekly Tasks Review and Optimize Calendars: Coordinate Complex Schedules: Prioritize and Reschedule Meetings: Integrate with Project Management and CRM Tools: Review and Organize Digital Files for Upcoming Events: Monthly Tasks Plan for long-term projects and major events. Manage Travel and Logistics Scheduling Review and Refine Calendar Management Processes: Support Roster and Shift Management (if applicable): Comprehensive Calendar Audits: Email Management 📥 1. Email Monitoring & Organization ✍️ 2. Drafting, Reviewing & Proofreading Communication 💬 3. Responding & Communicating 🔁 4. Follow-ups, Nudges & Scheduling 📆 5. Integrated Administrative Support Email Management Daily Tasks Oversee daily email management and manage emails. Organize emails, including triaging and organizing the inbox (e.g., Microsoft Outlook). Respond to simple inquiries and handle email inbox communications (respond, follow up, organize). Respond to emails promptly and professionally. Draft and flag email responses for review. Manage inboxes and draft followups. Handle email communications and follow-up tasks. Weekly Tasks Create and organize email folders and apply sorting rules. Send follow-up emails, reminders, and nudges. Assist with email follow-ups and introductions. Draft, review, and organize internal communications and email responses. Draft, edit, and proofread emails and documents. Assist with email management and inbox organization. Monthly Tasks Manage emails, schedule appointments, conduct research, and handle data entry (as needed). Manage emails, schedule appointments, conduct research, and assist with customer inquiries (as needed). Manage emails, schedule appointments, and assist with project management (as needed). Handle communication, including email, for broader administrative support. Data Entry & Record Keeping 🖊️ 1. General Data Entry & Maintenance 📇 2. CRM and Contact Database Management 💰 3. Financial and Bookkeeping Support 📊 4. Reporting and Analytics Support 🔍 5. Research and Data Collection 📁 6. Spreadsheet and System Organization Data Entry & Record Keeping Daily Tasks Input and update service provider details, tracking numbers, and order information into spreadsheets, CRM, and daily trackers. Use Google Sheets and CRM tools to track orders, sort/filter data, and execute basic spreadsheet management. Review, verify, and ensure the accuracy of all entered and collected data. Monitor and record order statuses, service reports, and related updates in real time. Upload basic images or logos as needed to relevant databases or tools. Manually review business websites to identify and list those matching a target profile. Weekly Tasks Conduct a quality check of data entries and correct discrepancies. Update and back up trackers and reports. Review CRM for incomplete or outdated entries and resolve them. Generate a summary report of order tracking or service delivery progress. Tag or flag service providers or clients needing follow-up. Refresh website target list and verify any changes in eligibility or status. Reorganize files/folders to maintain clarity and easy access. Monthly Tasks Compile and submit a full data accuracy audit report. Analyze trends in order tracking and service performance. Optimize Google Sheet formulas and filters for improved efficiency. Purge outdated records or entries from CRM and file systems. Update SOPs for data entry and recordkeeping processes. Present metrics on service provider data accuracy and performance. Document Preparation 📝 1. Document Creation & Formatting 🎞️ 2. Content & Media Support 💻 3. Data Entry & Information Management 🔍 4. Research & Reporting 📁 5. Administrative Support & File Organization 📞 6. Client-Facing Communication Support 📣 7. Marketing & Outreach Support 🧭 8. System & Workflow Documentation Document Preparation Daily Tasks Search and collect relevant creatives from competitor brands. Organize and label creatives according to provided guidelines. Manage invoicing (creation, tracking, follow-up). Handle general administrative tasks, including inbox sorting, document updates, and reminders. Attend Zoom meetings, take comprehensive notes, draft summaries, and convert key points into polished PowerPoint slides (when applicable). Draft, edit, and proofread emails and documents. Re-name invoice files (if applicable). Weekly Tasks Build weekly email newsletters. Compile basic reports on social media and email campaign stats. Input analytics into report templates. Prepare weekly reports and SOPs. Create simple presentations or documents as needed. Maintain easy-to-access content hubs for each client. Monthly Tasks Create 5 on-brand Canva graphics per client per month. Schedule approved content in Meta (Instagram/Facebook). Create up to 2 simple reels per client per month using provided footage. Write on-brand captions. Input and build monthly content calendars in Notion using provided outlines. Calculate invoice totals for furniture procurement bills (if applicable). Double and triple-check project proposal numbers in client presentations (if applicable). File Management & Organization 🗂️ 1. Digital File Organization 🧾 2. Financial & Receipt Document Management 📄 3. Record & Documentation Maintenance 🔗 4. Data & Reporting Integration 🛍️ 5. eCommerce & Content Organization File Management & Organization Daily Tasks Input and categorize receipts with details (vendor, purchase date, amount, account number, and image). Upload each completed article to a designated Google Drive folder. Organize digital files and documentation. Manage digital records and organize documents. Maintain digital records. Manage Google Drive files and update internal documents. Organize files and maintain digital documentation. Weekly Tasks Maintain the digital receipt system weekly. Maintain and update records or databases. Clean and structure folders in Microsoft OneDrive. Organize client folders in Google Drive and Canva. Maintain easy-to-access content hubs for each client. Organize Google Drive, Notion pages, and task dashboards. Maintain clean, organized folder structures across internal systems (Google Drive and Zoho WorkDrive). Monthly Tasks Organize data and compile reports in Excel/Google Sheets. Work with Google Sheets for product data and reporting. Enable mass export or printing of receipts to PDF. Ensure receipts are viewable by gallery view, vendor, date, and account number. Set up an organized digital receipt management system in Notion. Project Management 🗂 1. Task and Timeline Management 🤝 2. Team Coordination & Communication 🧩 3. Project Oversight & Strategic Tracking 🛠 4. Tool & System Management 📋 5. Administrative & Operational Support 🎯 6. Marketing, Sales & Client-Facing Projects 🧾 7. Specialized Support Functions Project Management Daily Tasks Track tasks and deliverables.. Set up daily check-ins. Attend scheduled Zoom meetings and take notes. Identify action items from conversations and create/assign tasks in Asana to team members, adding context to each task. Communicate clearly with team members via Slack and Zoom. Keep lead pipelines and task boards up to date. Manage daily email communications. Track leads, manage tasks, check delivery, and ensure follow-ups. Oversee assigned team tasks and follow up on deliverables. Weekly Tasks Set up weekly check-ins. Share weekly project updates. Prepare weekly reports. Report weekly progress and bottlenecks to leadership. Provide weekly progress reports. Monthly Tasks Develop and maintain a company-wide dashboard tracking key data and KPIs. Coordinate outbound campaign execution and messaging schedules. Track tasks and project performance. Track content performance. Schedule catchup/review/brainstorm sessions. Basic Bookkeeping 🧾 1. Basic Bookkeeping & Data Entry 💳 2. Invoicing, Billing & Accounts Management 📊 3. Financial Reporting & Analysis 💰 4. Budgeting & Expense Management 🧑‍💼 5. Payroll & Employee Compensation 📈 6. Affiliate & Sales Tracking 📋 7. Compliance & Process Documentation 🤝 8. Client & Tenant Financial Interaction 📎 9. Administrative Support for Finance Basic Bookkeeping Daily Tasks Inputting income/expenses into accounting software (QuickBooks, Excel, Rent Manager, Fiken). Collecting and organizing invoices from various platforms and suppliers. Filing receipts and updating financial data. Uploading invoices into bookkeeping systems. Managing basic financial documentation. Handling tenant rent collections. Verifying rent deposits. Tracking down missing documentation (receipts). Keeping information on provider and brand databases updated. Weekly Tasks Reconcile weekly income and expenses in accounting software. Review and categorize new invoices and receipts. Verify all rent collections and deposits for the week. Follow up on any missing or incomplete financial documentation. Update and audit provider and brand databases for accuracy. Prepare a weekly summary of financial activity for internal review. Ensure all uploaded documents are correctly filed and labeled. Monthly Tasks Generate and review monthly financial reports (e.g., P&L, cash flow). Perform full account reconciliation across platforms (QuickBooks, Rent Manager, etc.). Submit monthly rent collection summaries. Archive and back up all financial documentation. Audit invoice entries and receipt uploads for accuracy. Update financial dashboards or budget trackers. Skills Communication & Client Relations Professional Communication Customer Service Problem-Solving Attention to Detail Follow-Through Tools Technical Proficiency Microsoft Office Suite Google Workspace CRM Systems Project Management Tools Financial Tools Design & Presentation Automation Tools E-commerce Platforms AI Tools Tools Microsoft Office Suite: Word, Excel, Powerpoint Google Workspace: Docs, Slide, Sheets, Drive CRM Systems: Hubspot, GoHighLevel, Zoho,Salesforce Project Management Tools Microsoft Project, Trello, Asana, ClickUp, Monday.com Scheduling: Google Calendar, Calendly Financial Tools: Quickbook Design & Presentation: Canva, Adobe Automation Tools: Make, Zapier, Instantly.ai E-commerce Platforms : Shopify AI Tools: Chatgpt, Perplexity, Gemini, Copilot, Notebooklm Communication: Slack, Zoom, Microsoft Teams, Google Meet My VA Equipment and Tools Technical Proficiency Reliable High-Speed Internet Dedicated Workspace Reliable Computer/Laptop Backup Power Source Professional Headset/Microphone Webcam Portfolio Projects Portfolio Projects Project 1 Calendar Management for Executive Productivity Objective: Daily calendar maintenance, meeting coordination, and conflict resolution across multiple time zones and platforms.. Outcome: Reduced scheduling conflicts by over 95% Increased CEO’s available deep work hours by 30% Improved client meeting response times and follow-ups Established a consistent system for recurring meetings and reviews. Project 2 Executive Inbox Overhaul & Management Objective: Organize, streamline, and manage a cluttered inbox for a fictional executive client to improve responsiveness and efficiency.. Outcome: Achieved “Inbox Zero” within 3 days Reduced email response time by 60% Set up a sustainable email workflow for ongoing management Project 3 Data Management System for Service Providers & Financial Records Objective: Designed and implemented a comprehensive data entry workflow that streamlined service provider updates, financial record keeping, and internal reporting. Outcome: Reduced time spent locating service provider information by 40% Improved accuracy in financial tracking Enabled quick report generation with auto-updating totals Created a scalable system that could easily be handed off or used by team members Project 4 Digital File System Overhaul for Remote Agency Team Objective: I led the initiative to audit, clean, and restructure their file systems, ensuring fast access, naming consistency, and secure backups. Outcome: Reduced file search time by 70% Improved team collaboration via shared, structured folders Centralized finance documentation for easier monthly bookkeeping Maintained easy access to SOPs and templates Project 5 End-to-End Document & Content Management for a Remote Agency Objective: Provide full-service document preparation and content support across internal operations, client deliverables, and marketing initiatives. Outcome: Improved client document turnaround time by 40%. Created a scalable system for content planning and reporting. Boosted brand consistency across all client-facing materials. Project 6 Multi-Channel Project Coordination for Digital Agency Launch Objective: To coordinate internal teams, manage timelines, and ensure successful execution of deliverables for three client launch projects over a 4-week period.. Outcome: Successfully managed 3 simultaneous launches on time and within budget. Reduced communication lag by 40% via improved workflows and check-ins. Achieved 100% task completion rate across all teams using ClickUp automation. Project 7 Bookkeeping & Financial Admin Support Objective: to manage and streamline bookkeeping processes across real estate and e-commerce businesses using various tools, resulting in improved financial accuracy, efficiency, and reporting.. Outcome: Reduced invoice processing delays by 50% through SOP-driven automation. Improved monthly financial report delivery time from 7 to 2 days. Helped identify $2,000+ in missing rent payments and unreconciled transactions. Testimonials Former Client Rep Training Partner Former Team Lead “Nneli is exceptionally organised and always two steps ahead. His project boards make life so much easier. He quickly grasped our needs and implemented solutions that have saved us countless hours” “He’s an excellent communicator and truly reliable. He quickly grasped our needs and implemented solutions that have saved us countless hours. I trust him to handle any part of a project.” “Working with Onyeka is a breath of fresh air. His ability to anticipate our administrative needs and his reliable followthrough on all tasks mean we can focus on our core business.” Client Requirements To ensure a smooth and effective collaboration, I require the following from my clients: Clear Communication Access to Necessary Tools Standard Operating Procedures (SOPs) Feedback & Availability Payment Terms Trust & Respect Client Crucial Compliance Note I understand that engaging a Virtual Assistant often involves sharing sensitive and confidential business information. My commitment to protecting your data is paramount. I adhere strictly to the following principles and practices Confidentiality Agreements Data Protection Password Management Controlled Access Secure Workspace Compliance Simultaneous Project Handling I am highly organised and adept at managing multiple projects and tasks simultaneously without compromising quality or deadlines. My capacity for concurrent projects depends on the scope and complexity of each Organisational Tools Time Management Communication Flexible Bandwidth Contact Ready to streamline your operations and boost productivity? Connect with me today Onyeka Nneli --www.linkedin.com/in/nneli-williams Let's discuss how my administrative support expertise can benefit your business Thank You