Onwueyi Godspower Akachi

ONWUEYI GODSPOWER AKACHI Customer Support Specialist | Customer Service Representative LinkedIn: https://linkedin.com/in/onwueyi-godspower-ab198516b PROFESSIONAL SUMMARY Customer Support Specialist with 5+ years of experience in customer service, help desk operations, ticket management, and administrative support. Skilled in resolving customer inquiries, managing CRM systems, meeting SLA targets, and delivering high-quality support across email and digital channels. Strong communicator with proven ability to improve workflow efficiency and enhance customer satisfaction. CORE SKILLS • • • • • • • • • • • • Customer Service & Client Support Ticket Management & SLA Compliance CRM Platforms (Freshdesk, Zendesk, HubSpot) Email & Chat Support Technical Troubleshooting Customer Complaint Resolution Data Entry & Documentation Lead Generation & Outreach Cross-Functional Team Collaboration Process Improvement Microsoft Office & Google Workspace Task Management Tools (Asana, Trello, Monday.com) PROFESSIONAL EXPERIENCE Clerical Officer – University Teaching Hospital (2020 – 2024) • • • Managed administrative documentation and maintained accurate digital records. • Ensured compliance with institutional policies and data confidentiality standards. Handled customer-facing inquiries and internal communication efficiently. Improved record retrieval systems, reducing response time. Help Desk Officer – University Teaching Hospital (2024 – 2025) • • • • • Provided frontline customer and technical support to staff and clients. Managed support tickets and resolved issues within defined SLA timelines. Delivered support via email and internal communication platforms. Escalated complex issues appropriately to ensure timely resolution. Maintained accurate ticket documentation and follow-ups. EDUCATION Bachelor of Science (B.Sc.) – Human Anatomy (In Progress)