Onome Dorcas
Agbaje
ADMINISTRATIVE
ASSISTANT/CUSTOMER SERVICE
ABOUT ME
I am an experienced Administrative Assistant,
recognized for strong communication skills and
professionalism in handling inquiries. With a
foundation in Administration and Communications,
I excels in resolving complex issues swiftly,
ensuring customer satisfaction, and effectively
using CRM systems which streamlines processes
and improves workflow efficiency. Below are CRM
software that I am proficient at:
I demonstrate exceptional organizational and
multitasking
abilities,
managing
executive
schedules, coordinating meetings, and assisting
with project management.
I embrace challenges and adapts to new
responsibilities. I seek innovative solutions to
enhance customer experience and operational
efficiency and promotes a collaborative work
environment.
Outside of work, I enjoy reading and researching,
which enriches my interpersonal skills because I
values work-life balance and I engage in activities
that foster personal growth.
CONTACT ME
Nigeria West Africa--
@onomeagbaje
WORK EXPERIENCE
ADMINISTRATIVE ASSISTANT
DML DIGITALS
June 2023 - September 2023
Schedule and Meeting Planning
Handling Communications
Creating, editing, and formatting documents, reports, and presentations.
Filing and Record-Keeping
Coordinating Travel Arrangements
Assisting with planning and coordinating office events, meetings, and
conferences.
Office Supplies Management
Data Entry
CUSTOMER SERVICE REPRESENTATIVE
TNT GROUPS
November 2023 - Aprill 2024
Answering customer inquiries via phone, email, or chat
Resolving product or service-related issues
Processing returns, exchanges, and refunds
Handling billing and payment queries
Providing product or service information
Escalating unresolved issues to higher-level support
Tracking and following up on customer concerns
Collecting and recording customer feedback
Assisting with account management and setup
Offering recommendations and upselling products or services
SALES REPRESENTATIVE /COLD CALLING
OUT REACH TOOL KIT
January 2023 - March 2023
Do Cold Calling.
Create sales
REFERENCES
Booking of Appointments.
Make over 50 calls daily
Make use of software for lead calling.
Good communication skills with customers and team members.
Expert in B2B marketing
Worked flexible hours across night, weekend and holiday shifts. (EST
time)
Actively listened to customers' requests, confirming full understanding
before addressing concerns.
WORK EXPERIENCE
EDUCATION
BACHELORS OF ART IN ENLISH AND
LITERATURE
EXECUTIVE ASSISTANCE
University of Benin, Nigeria
APOSTLE DR. ELIZABETH
-
CERTIFICATES AND
AWARDS
Campus Ambassador Internship IMUN - 2021
Conference Delegate IMUN - 2021
German Language Course - International
Centre For Language Resources - 2021
Leadship Training - Leaders Quarters - 2020
LEADERSHIP POSITION
RCCG Trinity Sanctuary YAYA Assistant Secretary 2024 - Till Date
Edo Family Drama Department Convention
Committee Chairman - 2024
Region 13 Welfare HOD RCCG Pastors Seeds
Family -
Teens President - RCCG Trinity Sanctuary Edo State-
Regional Junior Church Asst Drama Co-ordinator RCCG-
Teens Vice President - RCCG Trinity Sanctuary Edo
State - 2018
Teens Drama Co-ordinator - RCCG Trinity Sanctuary-
SKILLS
Clear communication
Active listening
Problem-solving
Time management
Empathy
Adaptability
Organizational skills
Tech savviness
Positive attitude
Attention to detail
Salesforce
HubSpot CRM
Zoho CRM
Microsoft Dynamics
365
Pipedrive
Trello
Personal Assistant
Schedule and Meeting Planning
Voiceover Jobs
Graphics Designing
Social Media Management Content Creation
BOOKING AGENT / CUSTOMER SERVICE
HONEYCUB
FILM MARKETER
MAJESTY PRODUCTION
April 2010- December 2018
Planning and executing marketing strategies for film promotion.
Creating and distributing promotional materials to attract customers.
Managing sales targets and ensuring a minimum of 200 CD copies sold
monthly.
Establishing and maintaining relationships with distributors and
retailers.
Organizing film launch events and screenings to boost visibility.
Analyzing sales data to identify trends and improve strategies.
Managing social media and digital platforms for film promotion.
Developing partnerships with media outlets for advertising
opportunities.
Monitoring customer feedback and addressing inquiries or concerns.
REFERENCE
Microsoft Office Suite
Freshsales
Google Workspace
Monday Sales CRM
Nimble
Insightly
Airtable
June 2018 - August 2022
Do Cold Calling.
Booking of Appointments.
Answering customer inquiries via phone, email, or chat
Collect and record customer feed backs.
Make over 50 calls daily
COMPETENCE
Make use of software for lead calling.
WORK
EXPERIENCE
Good communication
skills with customers and team members.
Expert in B2B marketing
Worked flexible hours across night, weekend and holiday shifts. (EST time)
Actively listened to customers' requests, confirming full understanding
before addressing concerns.
REFERENCES
EXPERTISE
September 2022 - October 2023
Available Upon Request.
