Onome Dorcas Agbaje

Onome Dorcas Agbaje ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE ABOUT ME I am an experienced Administrative Assistant, recognized for strong communication skills and professionalism in handling inquiries. With a foundation in Administration and Communications, I excels in resolving complex issues swiftly, ensuring customer satisfaction, and effectively using CRM systems which streamlines processes and improves workflow efficiency. Below are CRM software that I am proficient at: I demonstrate exceptional organizational and multitasking abilities, managing executive schedules, coordinating meetings, and assisting with project management. I embrace challenges and adapts to new responsibilities. I seek innovative solutions to enhance customer experience and operational efficiency and promotes a collaborative work environment. Outside of work, I enjoy reading and researching, which enriches my interpersonal skills because I values work-life balance and I engage in activities that foster personal growth. CONTACT ME Nigeria West Africa-- @onomeagbaje WORK EXPERIENCE ADMINISTRATIVE ASSISTANT DML DIGITALS June 2023 - September 2023 Schedule and Meeting Planning Handling Communications Creating, editing, and formatting documents, reports, and presentations. Filing and Record-Keeping Coordinating Travel Arrangements Assisting with planning and coordinating office events, meetings, and conferences. Office Supplies Management Data Entry CUSTOMER SERVICE REPRESENTATIVE TNT GROUPS November 2023 - Aprill 2024 Answering customer inquiries via phone, email, or chat Resolving product or service-related issues Processing returns, exchanges, and refunds Handling billing and payment queries Providing product or service information Escalating unresolved issues to higher-level support Tracking and following up on customer concerns Collecting and recording customer feedback Assisting with account management and setup Offering recommendations and upselling products or services SALES REPRESENTATIVE /COLD CALLING OUT REACH TOOL KIT January 2023 - March 2023 Do Cold Calling. Create sales REFERENCES Booking of Appointments. Make over 50 calls daily Make use of software for lead calling. Good communication skills with customers and team members. Expert in B2B marketing Worked flexible hours across night, weekend and holiday shifts. (EST time) Actively listened to customers' requests, confirming full understanding before addressing concerns. WORK EXPERIENCE EDUCATION BACHELORS OF ART IN ENLISH AND LITERATURE EXECUTIVE ASSISTANCE University of Benin, Nigeria APOSTLE DR. ELIZABETH - CERTIFICATES AND AWARDS Campus Ambassador Internship IMUN - 2021 Conference Delegate IMUN - 2021 German Language Course - International Centre For Language Resources - 2021 Leadship Training - Leaders Quarters - 2020 LEADERSHIP POSITION RCCG Trinity Sanctuary YAYA Assistant Secretary 2024 - Till Date Edo Family Drama Department Convention Committee Chairman - 2024 Region 13 Welfare HOD RCCG Pastors Seeds Family - Teens President - RCCG Trinity Sanctuary Edo State- Regional Junior Church Asst Drama Co-ordinator RCCG- Teens Vice President - RCCG Trinity Sanctuary Edo State - 2018 Teens Drama Co-ordinator - RCCG Trinity Sanctuary- SKILLS Clear communication Active listening Problem-solving Time management Empathy Adaptability Organizational skills Tech savviness Positive attitude Attention to detail Salesforce HubSpot CRM Zoho CRM Microsoft Dynamics 365 Pipedrive Trello Personal Assistant Schedule and Meeting Planning Voiceover Jobs Graphics Designing Social Media Management Content Creation BOOKING AGENT / CUSTOMER SERVICE HONEYCUB FILM MARKETER MAJESTY PRODUCTION April 2010- December 2018 Planning and executing marketing strategies for film promotion. Creating and distributing promotional materials to attract customers. Managing sales targets and ensuring a minimum of 200 CD copies sold monthly. Establishing and maintaining relationships with distributors and retailers. Organizing film launch events and screenings to boost visibility. Analyzing sales data to identify trends and improve strategies. Managing social media and digital platforms for film promotion. Developing partnerships with media outlets for advertising opportunities. Monitoring customer feedback and addressing inquiries or concerns. REFERENCE Microsoft Office Suite Freshsales Google Workspace Monday Sales CRM Nimble Insightly Airtable June 2018 - August 2022 Do Cold Calling. Booking of Appointments. Answering customer inquiries via phone, email, or chat Collect and record customer feed backs. Make over 50 calls daily COMPETENCE Make use of software for lead calling. WORK EXPERIENCE Good communication skills with customers and team members. Expert in B2B marketing Worked flexible hours across night, weekend and holiday shifts. (EST time) Actively listened to customers' requests, confirming full understanding before addressing concerns. REFERENCES EXPERTISE September 2022 - October 2023 Available Upon Request.