Onika Murray
OBJECTIVE
CONTACT
To grow and expand my overall knowledge of various aspects of
business and develop professionally in an environment that
creates this opportunity.
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WORK EXPERIENCE
- Section C Block Y
Golden Grove
East Bank Demerara
VIRTUAL RECEPTIONIST – STRATEGIC PRACTICE SOLUTIONS- 2021&
2024 (Part time WFH Opportunity)
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Answered phone calls, redirecting up to 100 calls per day.
Provided exceptional customer service as the first point of
contact.
Ensured smooth communication between clients and
internal teams.
ADMIN CLERK (COMMUNITY BASED SCHOOL FEEDING
PROGRAMME, M.O. E) June 2022 – Jan 2024
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Provided administrative and Clerical support to
department.
Purchased and maintained office supplies and
equipment.
Reviewed and submitted quotations.
Reviewed and recorded financial reports (purchase
orders, meal summaries, inventory etc.)
PROJECT LEADER/HUMAN RESOURCE INFORMATION SYSTEM
ANALYST - QUALFON CONTACT CENTER-
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Review both Statements of Work/Contracts and Project
requirements.
Apply project management skills to Plan, execute
activities for all assigned.
Projects/Implementations
Carry out departmental business process during project
implementation.
Effectively communicate with the client as well as project
team throughout the project cycle.
Complete and provides implementation report to
client/project sponsor for project transition.
Assist in the development of pertinent content for training,
Process documents as well process mapping.
EDUCATION
Caribbean Examinations Council (7 of 8
passes including Principles of Accounts –
grade 2 and a distinction in English A )South Ruimveldt Secondary School, Class of 2006
Lean Six Sigma Green Belt Certified
Nations School of Business and
Management -ABE Level 4 Diploma in
Business Management
(in Progress)
SKILLS
Project Management
Training and Facilitation
Customer Service
Knowledge of VoIP Systems, word
processing software and spreadsheets
Knowledge of online calendars and
scheduling.
Proficiency in Microsoft Office
Suite- (Excel, Outlook, PowerPoint
SharePoint, Teams, Publisher, Word
etc.)
Typing – 75wpm
REFERENCES
AVAILABLE UPON REQUEST
CUSTOMER SERVICE REPRESENTATIVE/ QUALITY ANALYST/TRAINER QUALFON GUYANA INC-
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Handled level 2 customer concerns and resolved basic
issues.
Keen attention to details in a job, situation, report, event,
plan, activity to ensure that information is complete and
accurate.
Created a basic training manual and program for new
customer service representatives.
Prepared and submitted daily and weekly reports,
including special QA reports to be updated and shared
with the relevant department along with the Quality
Coordinator
