Onalenna Baijang

ONALENNA BAIJANG Vi rtual Admi ni strati ve Assi stant Johannesburg, South Africa PROFILE SUMMARY Detailed-oriented Administrative Professional with 9+ years of experience in data management, spreadsheet administration, and operational support. Proven record of maintaining 99% data accuracy, and reducing data errors by 25%. Strong Excel proficiency with expertise in data cleaning, report generation, and document organization. Reliable, organized, highly adaptable to remote work environments and time zone flexible. EDUCATION WORK EXPERIENCE 2008 NC N Ntewukeni Attorneys QUEST COMPUTER SKILLS CENTRE Data Capture course 2004 - 2006 ST ANNE’S HIGH SCHOOL High School Diploma CORE SKILLS Managed daily administrative operations in a high-volume legal environment. Improved workflow efficiency by 20% by identifying and resolving process bottlenecks. Coordinated scheduling and ensured 100% on-time task completion. Microsoft Excel (Sorting, Filtering, Skynet South Africa- John Deere Basic Formulas) In-house Administrator Spreadsheet and Data Management Teamwork and Time Management Data Cleaning and validation Confidential Data Handling Effective Verbal and Written Communication Administrative and Calendar Support TECHNICAL SKILLS Microsoft Excel, Word Google Workspace Data Entry Systems Document Management Systems Email and Digital Communication Tools Quick leaner of Slack and remote collaboration platforms 2018 - 2025 Administrative Assistant 2013 - 2018 Handled 30+ inbound calls daily while maintaining service time and quality targets. Prepared operational reports used by management for performance tracking. Achieved 95% first-contact resolution in handling customer queries. Skynet South Africa H/O 2008 - 2013 Data Entry Specialist Captured and processed high-volume data entries with 99%+ accuracy.. Created and maintained Excel spreadsheets tracking thousands of records. Reduced data entry errors by 25% through improved verification processes. Generated weekly and monthly performance reports for management. Digitized and achieved records, improving document retrieval time by 40%. Conducted data audits to ensure compliance and data integrity.