Onalenna Baijang

Onalenna Baijang 21 Koester Avenue BIrch Acres Ext 3 Kempton Park, 1619 --om SUMMARY SKILLS Detail-oriented and highly organized Virtual Assistant, ​ Document Preparation & Formatting Data Entry Specialist, and Customer Service Professional with 9 years of experience in providing administrative ​ Microsoft Office & Google Suite support, managing data, and delivering exceptional Proficiency customer service. Adept at handling multiple tasks ​ efficiently, utilizing technology to streamline operations, Strong Attention to Detail & Accuracy and ensuring customer satisfaction. A proactive problem ​ solver with excellent communication skills and the ability Problem-Solving & Multitasking Abilities to work independently in remote environments. ​ Virtual Assistance & Administrative Support EXPERIENCE ​ Management Skynet South Africa (JOhannesburg) Inhouse Clerk (John Deere) ​ December 2013 - February 2018 Chat) support to clients, ensuring smooth daily operations. ​ Scheduling in records and database updates. ​ ●​ Assisted with customer inquiries, resolving issues and coordinated meetings efficiently. ●​ Utilized CRM software to track customer interactions and ensure timely follow-ups. Calendar & Appointment ●​ Managed data entry tasks, maintaining 99% accuracy ●​ Scheduled appointments, organized calendars, and Customer Service & Support (Phone, Email, ●​ Provided comprehensive virtual administrative improving customer satisfaction ratings. Data Entry & Database Email & Inbox Management ​ LANGUAGES English Skynet South Africa (Johannesburg) Data Capturer Clerk August 2008 - November 2013 TECHNICAL PROFICIENCY Microsoft Office Suite (Word, ●​ Delivered excellent customer service via email, phone, and chat, ensuring prompt resolutions. ●​ Processed high volumes of data entry while maintaining a high level of accuracy. ●​ Handled email correspondence, drafted reports, and managed client communications. ●​ Conducted market research and prepared detailed reports for business decision-making. EDUCATION Quest Computer Centre Data Capture Certificate 2008 May St Anne’s Girls High School National Senior Certificate 2004 - 2006 _______________________________________________________________________ REFERENCES Available at request Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Calendar, Drive) Data Entry Tools (Excel, Google Sheets) Communication Tools (Zoom, Microsoft Teams)