Onalenna Baijang

With over 9 years of hands-on experience as a Virtual Assistant, Data Entry Specialist, and Customer Service Professional, I bring a well-rounded and dependable skill set that supports businesses in staying organized, efficient, and client focused.

Throughout my career, I’ve provided high-level administrative support to executives, and teams across various industries. From managing schedules, emails, and internal communications to preparing reports and organizing digital files, I excel in keeping operations running smoothly and efficiently. I thrive in fast-paced environments where attention to detail and the ability to multitask are essential.

My background in data entry and database management ensures that every detail is accurately captured, maintained, and securely stored. I’ve worked extensively with spreadsheets, CRMs, and helping businesses streamline workflows, track performance, and make informed decisions. My accuracy, speed, and consistency are qualities clients regularly praise.

In the realm of customer service, I’m passionate about creating positive client experiences. Whether through email, live chat, or phone support, I communicate clearly, professionally, and with empathy. I’m skilled at problem-solving, handling inquiries with patience, and maintaining professionalism in high-pressure situations.

I’m proficient in a wide range of platforms and tools, including:

• Productivity & Communication: GSuite, Microsoft Office, Zoom.
• Project & Task Management: ClickUp.
• Customer Support & CRM: Zendesk, Freshdesk.
• Design & Presentation Tools: Canva, Adobe Acrobat.

I’m also an advocate of using AI tools like ChatGPT and automation platforms to enhance productivity and reduce repetitive tasks, allowing me to focus more on high-impact work.

I bring strong self-discipline, time management, and accountability to every role. I take pride in being reliable, detail-oriented, and solutions-driven. Whether working independently or as part of a team, I am committed to excellence and always looking for ways to add value.