Omubo Obirabi Allison

I am a dedicated communication specialist with a passion for helping businesses create positive customer experiences. With a degree in Mass Communication from River State University and hands-on experience in customer service, social media management, and content creation, I bring a well-rounded skill set to every role I take on.

During my time as a social media manager, I honed my ability to engage audiences, manage inquiries, and resolve issues swiftly. My role involved responding to comments and direct messages professionally, analyzing customer feedback, and refining strategies to enhance user experience. I also gained valuable experience in CRM management, scheduling, and data analysis, ensuring that every interaction was both efficient and customer-focused.

In addition to my social media management skills, I have completed a Customer Service course that covered key areas such as problem-solving, handling challenging customers, and building rapport. This training has equipped me with the ability to communicate clearly, listen actively, and address customer concerns with empathy and professionalism. My ability to remain calm and resourceful under pressure allows me to handle high-volume inquiries without compromising service quality.

My experience as a presenter and voiceover artist has further strengthened my communication skills, enabling me to convey information clearly and confidently. Whether it's through live chat, email, or phone support, I excel at making customers feel heard and valued. I am proficient in using CRM software, spreadsheets, and various online tools to manage tasks efficiently.

As someone who is goal-oriented and detail-focused, I thrive in fast-paced environments and enjoy turning challenges into opportunities for growth. I am eager to bring my skills in communication, customer service, and problem-solving to a remote chat agent or customer service role, where I can help businesses build lasting customer relationships.

I am excited about the opportunity to contribute to a team that values customer satisfaction as much as I do.