Omotoyosi Kemi-Obabi
Customer Success and Project Manager
PROFESSIONAL SUMMARY
Detail-oriented and adaptable Customer Success Manager & Project Manager with
experience in HR coordination, customer support, and administrative operations.
Strong commitment to resolving customer complaints and building a favourable
corporate image by at least 50%. Completely executing both in teams of over 30
Co-workers and in solo situations. Proven ability to listen carefully and handle problems
quickly, effectively, and establish high-quality professional connections with callers.
EXPERIENCE
Theseus Group – Customer Success Manager & Project Manager
Sept 2024 - Feb 2025
● Developed onboarding and retention processes, ensuring smooth employee and
client integration.
● Spearheaded the automation of Client Onboarding and Sales Pipelines
● Managed employee concerns, and workflow optimization using Jira and Agile
methodologies.
NorthStar Incorporation, USA — Team Lead and Sales Manager
Feb 2023 - Sept 2024
● Consistently exceeded sales target by 15% through effective inbound sales call
and lead generation.
● Achieved at least 30 new customer acquisitions per month, contributing to
overall revenue growth.
● Successfully overcame objections and closed deals through persuasive
communication and product knowledge
● Cold calling through inbound and outbound and pre qualifying Leads for Final
Expense Insurance Plans.
Eventful Nigeria Ltd, Lagos — Assistant Project Manager
Feb 2020–Oct 2022
● Assisted with the planning, defining timetables, and finalising the guest list for
over 100 ceremonies and celebrations.
● Tracking and reporting statistics for costs, sales, and other events was made 10
times faster using Microsoft Excel.
● Mentored customer service, marketing, sales, and accounting teams
● Clients provide feedback to assess the event's success and uncover
opportunities for improvement by 60%.
Office of President of WIMBIZ, Lagos, Nigeria, Executive Assistant
Jan 2019 - Dec 2019
● Operated as a first point of contact, Attending conferences and Received
inbound and made outbound class, while handling emails on behalf of the
office of the President.
● Maintained appropriate filing of personal and professional documentation and
proofreading speeches, articles and reports.
● Enhanced office productivity by creating accurate office files, maintaining and
updating 150+ spreadsheets, and developing executive presentations.
EDUCATION
University of Lagos, Nigeria (Nov 2016–Oct. 2023) LLB LAW
(--LinkedIn
Github
SKILLS
●Sales and Marketing
●Verbal and Written
Communication skills
●Agile and Lean Time
Management
●Strong Problem Solving Skill
●Email Marketing and
Research
●Git and Github
●Analytical and Critical
Thinking
●Search Engine Optimization
INTEREST
Content Creation, Public
Speaking, Data Analysis, NFT
and Defi, Web Development,
Research and Voice Acting
CERTIFICATION
Certified Scrum
Master—SScrum Alliance, Inc.
Certificate December 22,
2022
10Alytics: Statistics, Python and
Exploratory Data Analysis
Certificate June 5, 2022
Lagos Model United Nations:
General Assembly
Certificate 2017
