Omotoyosi Semiat Kemi Obabi

With over two years of experience in Customer Sucess and Project Management roles, I have honed my skills in effective communication, problem-solving, and relationship building just to mention a few. During this time, I have successfully resolved numerous complex customer issues, resulting in a 95% increase in customer satisfaction while adhering to compay policies and rules.

Additionally, I've exceeded performance targets by reducing average resolution time by 50% and increasing sales conversion rates by 30%. In my previous role, I excelled at building rapport with leads, understanding their unique needs, and overcoming objections to achieve sales targets exceeding 30%. I effectively utilized active listening and persuasive communication techniques to guide customers towards informed decisions. For instance, I successfully converted a hesitant lead into a loyal customer by addressing their specific concerns and highlighting the unique benefits of our product.

Beyond my professional experience, I am passionate about public speaking and have honed my communication skills through various speaking engagements. This passion allows me to confidently articulate ideas, persuade audiences, and build strong relationships. I have also volunteered my time at sevreal events and groups that push for sustainable developments, helping women in business and politics and young girls in the society, where I gained valuable experience in team collaboration, event planning, and fundraising. Including skill like Emotional intelligence, Empathy, Diplomacy amongst others.

I am eager to bring my skills and experience to your team and contribute to your organization's success.I look forward to the opportunity to discuss my qualifications further.