Omotosho Arinola

OMOTOSHO ARINOLA PRISCILLA- - | Kaduna state, Nigeria. LINKEDIN PROFILE https://www.linkedin.com/in/arinola-omotosho-3ba270275/ CAREER OVERVIEW Certified customer support and virtual assistant with a strong record of delivering exceptional service, building client trust, and resolving issues efficiently. Skilled in active listening, effective communication, and fostering lasting customer relationships with a commitment to satisfaction and results. WORK EXPERIENCE Codetrative Solutions, Abuja, Nigeria July 2024 – June 2025 Administrative Virtual Assistant (Intern) Roles: • Scheduled appointments and organized virtual meetings • Maintained databases and digital files • Created documents and provided professional service Ison Xperience, Oyo State, Nigeria April 2023 – June 2024 Customer service representative Roles: • Responded to inquiries via phone and email, achieving a 97% customer satisfaction rate. • Delivered accurate information on products and services, enhancing customer loyalty. • Built positive relationships with clients, supporting retention and referrals. Christ Comprehensive, Kaduna State, Nigeria June 2022 – December 2023 Secretary / Data Entry specialist Roles: • Scheduled and coordinated meetings and calendar events. • Entered and managed data with attention to detail. • Developed efficient admin procedures that improved team productivity by 25%. • Took meeting minutes and maintained structured documentation. ACCOMPLISHMENTS • Consistently met or exceeded client satisfaction targets (97% rating). • Improved task turnaround time by 30% through prioritization and time management. • Resolved 95% of client inquiries independently through digital platforms. SKILLS • Excellent communication skills. • Time management and team play. • Skilled in various CRM Tools, Microsoft Office Suite and Google Workspace. • Problem solving and client centric service. EDUCATIONAL BACKGROUND Basorun High School, Oyo State. Nigeria July 2023 - June 2024 National Youth Service Corps Ison Xperience, Ibadan, Oyo State, Nigeria. Certificate in customer care Representation. Federal University Oye-Ekiti, Ekiti, Nigeria. B.Agric Soil Science and Land Resources Management December 2023 December 2016 – January 2023