Omotolani Fagbemi

OMOTOLANI FAGBEMI CUSTOMER SERVICE REPRESENTATIVE CONTACT Phone - Email- SKILLS Sales Closing Technique Clear Articulation Inbound Call Handling Crisis Management De-escalation Techniques Script Adherence Typing Speed & Accuracy Voice Tone Control CRM Software Proficiency EDUCATION PROFESSIONAL SUMMARY Motivated and adaptable customer support agent with 5 years of combined experience in cold calling, upselling, cross-selling, inbound and outbound calls. Known for resolving complex objections swiftly while delivering a seamless customer experience over the phone and via email. PROFESSIONAL EXPERIENCE Cold Caller Pacific Life (United States) | Mar 2024 - Jan 2026 Handled objections and rejections professionally, using persuasive techniques to maintain interest and re-engage hesitant prospects. Scheduled follow-up appointments and transferred qualified leads to senior financial advisors and sales executives. Collaborated with sales and marketing teams to refine calling scripts, outreach strategies, and promotional campaigns. Generated and qualified leads by identifying customer needs, financial goals, and potential eligibility for insurance plans. Educated prospects on life insurance, annuities, and retirement solutions, simplifying complex terms into customer-friendly explanations. Yaba College Of Technology Customer Support Agent HND Business Administration Processed client requests for documentation, agreements, and updates on real estate transactions. Maintained accurate client records in the CRM system, logging inquiries, feedback, and follow-ups for future reference. Assisted clients with navigating Century 21 Freedom Group’s platforms, scheduling property viewings, and connecting with agents. Resolved customer complaints related to property listings, delays, and communication gaps while ensuring a positive client experience. 2018 Federal University Oye-Ekiti BSC - in view CERTIFICATIONS Customer Service Representative ADDITIONAL SKILLS Zoho CRM, Google sheet, Salesforce Essentials, Google presentation, Hubspots, Nimble, Salesflare. Century 21 Freedom Group | Jan 2022 - Feb 2024 Sales Representative Licia Media And Consults | Oct 2020 - Dec 2021 Collaborated with marketing and creative teams to design solutions that aligned with client objectives and industry trends. Monitored competitor activities and market trends to identify opportunities for growth and develop effective sales strategies. Maintained accurate sales records, prepared weekly performance reports, and updated the CRM system with client interactions. Negotiated contracts, pricing, and service terms with clients, ensuring profitable and long-term business relationships. Managed existing accounts by providing after-sales support, addressing client concerns, and upselling additional services.