Omotolani Fagbemi

My name is Omotolani Fagbemi, and I am a dedicated Customer Service Representative with five years of combined experience delivering exceptional support across phone, email, and CRM-based environments. My background spans the insurance, real estate, and media industries, and I have a proven track record of working directly with US-based companies in fully remote capacities.

Most recently, I served as a Cold Caller for Pacific Life in the United States, where I managed outbound prospect outreach, handled complex objections, educated clients on financial products including life insurance and annuities, and transferred qualified leads to senior financial advisors. This role sharpened my ability to communicate clearly with American clients, maintain composure under pressure, and consistently deliver results in a self-managed, remote work environment.

Before that, I worked as a Customer Support Agent for Century 21 Freedom Group, one of the most recognised real estate brands in the US market. In that role, I resolved client complaints, processed transaction documentation, maintained accurate CRM records, and served as the primary communication bridge between clients and real estate agents. I take pride in turning frustrated customers into satisfied ones, and I understand that every interaction is an opportunity to strengthen client trust.

I am proficient in a wide range of industry-leading CRM and support platforms, including Salesforce, HubSpot, Zoho CRM, Nimble, Salesflare, and Google Workspace. This technical versatility means I can integrate into any support stack quickly and contribute from day one with minimal onboarding time.

What sets me apart is not just my skills — it is my mindset. I am highly self-motivated, detail-oriented, and committed to clear, empathetic communication in every customer interaction. I thrive in remote environments because I understand that in distributed teams, reliability, proactive communication, and personal accountability are everything.

I hold an HND in Business Administration from Yaba College of Technology, a Customer Service Representative certification, and I am currently completing my BSc degree. I am actively seeking full-time remote CSR opportunities with US-based teams where I can bring immediate value, grow professionally, and contribute to an outstanding customer experience culture.

I would love to connect and explore how my skills and experience can support your team's goals. Thank you.