Omosomi Ann Hassan

OMOSOMI ANN HASSAN Virtual Administrative Assistant & Digital Operations Expert Lagos, Nigeria • - •-Portfolios: (https://drive.google.com/drive/folders/1Hn558H-2jNJ-yuYIGXKes58-NrxZ7FBi) LinkedIn: (https://www.linkedin.com/in/omosomi-hassan/) Versatile and impact-driven Virtual Assistant with a strong background in remote team coordination, CRM management, and process automation. Successfully managed day-to-day operations and communications for a U.S.-based service company, reducing turnaround times by 45% and increasing customer satisfaction. Seeking opportunities to apply my skills in admin operations, customer support, and digital tools to drive growth in innovative businesses. AREAS OF EXPERTISE__________________________________________________________________________________________________________ ●​ CRM Systems ●​ Project Management ●​ Remote Team Coordination ●​ Automation & Integration ●​ Client Support & Engagement ●​ Email & Calendar Management ●​ Data Entry & Process Optimization ●​ Research & Operational Reporting ●​ Meeting Facilitation & Documentation KEY ACHIEVEMENTS _____________________________________. CRM & Communication Management: Revamped client communication systems at Mirola Cleaning Services using CRM platforms, cutting response delays by 40% and improving overall client retention. Remote Team & Ops Leadership: Directed a 100% remote operations team across multiple time zones; initiated a weekly review system that boosted task completion rates by 25%. HR & Recruitment Coordination: Led applicant screening and interview scheduling during company HR transitions; shortened recruitment cycle time by 30% while ensuring talent fit. Client Engagement & Scheduling: Orchestrated over 100+ appointment bookings and follow-ups per month;, maintained a >90% client satisfaction rate as rated via feedback forms. PROFESSIONAL EXPERIENCE Mirola Cleaning Services​ ​ Virtual Administrator​ ​ _____________________________________. ​ ​ ​ ​ ​ ​ New Jersey, USA Jan 2025 – Jun 2025 ​ ●​ Directed the virtual day-to-day operations of a U.S.-based cleaning company, reporting to co-founders in a high-demand, 12-hour work environment while managing scheduling, team coordination, and task prioritization across time zones. ●​ Implemented structured meeting systems with agendas, action-tracking, and reporting, improving decision-making speed and inter-team communication. ●​ Managed CRM tools to handle client emails, appointment bookings, follow-ups, and invoicing, increasing response time efficiency by 40%. ●​ Took ownership of interim HR functions: reviewed CVs, conducted interviews, and assisted onboarding, enabling faster and more effective hiring during staff transitions. ●​ Performed daily quality control reviews, documentation of operational workflows, and technical troubleshooting, sustaining seamless service delivery. Joja Ventures ​ ​ ​ ​ ​ Sales & Customer Engagement Assistant ​ ​ ​ ​ ​ ​ ​ ​ Ogun State, Nigeria Jan 2019 – Dec 2024 ●​ Supported retail operations and sales management in a growing family business, fostering long-term customer relationships through personalized service. ●​ Resolved client inquiries in-person and remotely, contributing to a loyal customer base and consistent revenue growth. ●​ Managed product inventory, documented orders, and supported promotional campaigns via print and digital channels. ●​ Assisted in developing a basic customer tracking system, improving reorder rates and tracking buyer preferences. EDUCATION University of Benin – Benin City, Nigeria BSc, Physiology (GPA: 4.1) ADDITIONAL SKILLS _____________________________________. Sep 2019 – Jul 2024 _____________________________________. Technical skills - HubSpot, Salesforce, Zoho, Bitrix24, Zendesk, Intercom, Freshdesk, Gohighlevel, Trello, ClickUp, Asana, Notion, Airtable, Slack, Microsoft Office, Google workspace, Zapier, Make.com (Integromat), Google Workspace Automation Soft Skills - Data analysis, Reporting, Communication, Critical Thinking, Organization, Time management, Problem-solving, Professionalism, Research