Omosomi Ann Hassan

I am a detail-oriented and results-driven Virtual Assistant with extensive experience in administrative management, project coordination, and delivering exceptional client experiences in fast-paced, remote environments.

With over 4 years of experience in administrative operations and customer service, I've supported a U.S.-based business, working seamlessly across EST/EDT time zones, managing daily operations, hosting staff and executive meetings, and providing high-quality support through email and calendar management, PowerPoint and Canva presentations, and client invoicing. I handled inbound and outbound client communications, conducted HR tasks like screening and interviewing applicants, performed technical troubleshooting, and created customer support tickets, driving efficiency.

In addition to my admin experience, I’m highly skilled in project management, workflow automation, task management, SOP development, CRM setups, and customer relationship management. I’ve used tools like ClickUp, Trello, Asana, Monday.com, Airtable, HubSpot, and Zapier to streamline operations and optimize internal processes. Whether it’s building custom workflows, automating repetitive tasks, or organizing projects into clear, actionable stages—I bring structure and simplicity to complex systems.

I also contributed to a Nigerian small business, enhancing sales and customer retention through personalized engagement. Passionate about data and business analysis, I leverage research and data-driven insights to improve decision-making and performance.

Proficient in Microsoft Office, Google Suite, and a range of project management and customer service platforms, I thrive in dynamic settings, fostering client relationships, enhancing team operations, and delivering measurable value for global clients.