Omosomi Ann Hassan

Portfolio 2025 Hello Everyone. I’m Omosomi Ann Hassan Customer Support Specialist About Me I’m a solution-oriented Customer Support Specialist with proven experience across live chat, email, ticketing systems, and CRM platforms. I take pride in delivering empathetic, fast, and efficient customer experiences that not only solve issues but also build loyalty and trust. I’ve also supported contact and deal pipelines, collaborated with sales teams, and automated responses to streamline support processes. Work Experience Mirola Cleaning Services New Jersey, USA Virtual Administrator & Client Support Jan 2025 to Jun 2025 Handled client calls, emails, and appointment follow-ups across U.S. time zones. Used CRM systems to manage inquiries and route messages to appropriate departments. Created customer query tickets, resolved minor tech issues, and maintained client satisfaction. Took ownership of follow-ups, reducing response times by 40% and improving customer retention. Joja Ventures Ogun, Nigeria Sales & Support Assistant Jan 2019 to Dec 2024 Provided personalized customer service in a retail setting, maintaining a 90%+ satisfaction rate. Managed order fulfillment and client records, supported WhatsApp and in-store queries. Developed repeat customer strategies and assisted in store promotions and marketing outreach. My Education & Certifications 2020- University of Benin 2024 BSc Physiology Core Customer Support SkillS 95% 90% Multi-Channel Support Sales Support CRM Proficiency Reporting & Feedback Automation & Knowledge Base Ticketing & Issue Resolution 🛠️ Tools I Work With CRMs: HubSpot, Zoho, Bitrix24, Salesforce, Gohighlevel Helpdesk Tools: Zendesk, Freshdesk, Intercom Communication: Gmail, Outlook, Slack, Microsoft Teams Ticketing & Live Chat: Crisp, LiveChat, Tidio, WhatsApp for Business Project Management: Trello, Asana, ClickUp, Notion Email Marketing Support: Mailchimp, HubSpot Email, Brevo (Sendinblue) Recent Projects Explore My Expertise HubSpot CRM Salesforce CRM Managed contacts, updated deal pipelines, and tracked support history. Collected and analyzed customer feedback to improve service delivery and product experience. Freshdesk CRM Handled live chat, email, and ticketing platforms Zoho CRM IResolved customer complaints with empathy and speed, consistently achieving high satisfaction ratings. Assisted in upselling and client onboarding by collaborating with the sales team and tracking customer journeys. Zendesk CRM Handled high volumes of inbound and outbound calls using Zendesk, addressing customer inquiries, resolving issues in real-time, and proactively following up on service requests, ensuring a seamless and personalized support experience. Automated FAQs using canned responses and created help docs to reduce ticket volume. Bitrix24 Managed contacts, updated deal pipelines, and tracked support history RingCentral Managed both inbound and outbound customer calls, providing real-time support, scheduling follow-ups, and escalating issues when necessary, ensuring professional communication and maintaining high service quality across all touchpoints. Omosomi Omosomi Client Feedback OLAKEMFA PORBENI JULIET OSHIOMOGHO Founder | CEO CO-Founder | CEO Omosomi is a natural at handling people. She’s professional, fast, and knows how to keep clients calm, even under pressure. Her follow-up game is unmatched. She helped us retain customers and manage service gaps without anyone falling through the cracks.