Portfolio 2025
Hello Everyone.
I’m Omosomi
Ann Hassan
Customer Support Specialist
About Me
I’m a solution-oriented Customer Support Specialist with proven experience across
live chat, email, ticketing systems, and CRM platforms. I take pride in delivering
empathetic, fast, and efficient customer experiences that not only solve issues but
also build loyalty and trust. I’ve also supported contact and deal pipelines,
collaborated with sales teams, and automated responses to streamline support
processes.
Work Experience
Mirola Cleaning Services
New Jersey, USA
Virtual Administrator & Client Support
Jan 2025 to Jun 2025
Handled client calls, emails, and appointment follow-ups across U.S. time zones.
Used CRM systems to manage inquiries and route messages to appropriate
departments.
Created customer query tickets, resolved minor tech issues, and maintained client
satisfaction.
Took ownership of follow-ups, reducing response times by 40% and improving customer
retention.
Joja Ventures
Ogun, Nigeria
Sales & Support Assistant
Jan 2019 to Dec 2024
Provided personalized customer service in a retail setting, maintaining a 90%+
satisfaction rate.
Managed order fulfillment and client records, supported WhatsApp and in-store
queries.
Developed repeat customer strategies and assisted in store promotions and
marketing outreach.
My Education &
Certifications
2020- University of Benin
2024 BSc Physiology
Core Customer
Support SkillS
95%
90%
Multi-Channel Support
Sales Support
CRM Proficiency
Reporting & Feedback
Automation & Knowledge
Base
Ticketing & Issue
Resolution
🛠️ Tools I Work With
CRMs: HubSpot, Zoho, Bitrix24, Salesforce, Gohighlevel
Helpdesk Tools: Zendesk, Freshdesk, Intercom
Communication: Gmail, Outlook, Slack, Microsoft Teams
Ticketing & Live Chat: Crisp, LiveChat, Tidio, WhatsApp for
Business
Project Management: Trello, Asana, ClickUp, Notion
Email Marketing Support: Mailchimp, HubSpot Email,
Brevo (Sendinblue)
Recent Projects
Explore My Expertise
HubSpot CRM
Salesforce
CRM
Managed contacts, updated deal pipelines, and tracked
support history. Collected and analyzed customer feedback
to improve service delivery and product experience.
Freshdesk CRM
Handled live chat, email, and ticketing
platforms
Zoho CRM
IResolved customer complaints with empathy and
speed, consistently achieving high satisfaction
ratings. Assisted in upselling and client onboarding
by collaborating with the sales team and tracking
customer journeys.
Zendesk CRM
Handled high volumes of inbound and outbound calls
using Zendesk, addressing customer inquiries, resolving
issues in real-time, and proactively following up on
service requests, ensuring a seamless and personalized
support experience. Automated FAQs using canned
responses and created help docs to reduce ticket
volume.
Bitrix24
Managed contacts, updated
deal pipelines, and tracked
support history
RingCentral
Managed both inbound and outbound
customer calls, providing real-time support,
scheduling follow-ups, and escalating issues
when
necessary,
ensuring
professional
communication and maintaining high service
quality across all touchpoints.
Omosomi
Omosomi
Client Feedback
OLAKEMFA PORBENI
JULIET OSHIOMOGHO
Founder | CEO
CO-Founder | CEO
Omosomi is a natural at handling
people. She’s professional, fast, and
knows how to keep clients calm, even
under pressure.
Her follow-up game is unmatched. She
helped us retain customers and manage
service gaps without anyone falling
through the cracks.