Omosomi Ann Hassan

OMOSOMI A. HASSAN Virtual assistant portfolio ABOUT ME Hello there, Welcome to my portfolio! I'm Omosomi. A dedicated Virtual assistant & Business operations expert As a curious and lifelong learner with a background in physiology and a passion for bridging the gap between technology, creativity, and operations. I’ve seamlessly transformed several clients’s businesses. Leveraging my skills in virtual assistance, project management, and client service to maximize productivity. With 5+ years of hands-on experience, I help brands build smarter systems, scale smoothly, and deliver 5-star experiences every time. Behind the scenes, I’m the quiet force who ensures things just work. 📌 Tech + Process + People = My Zone of Genius. Let’s create something innovative, efficient, and impactful together. SKILLS & EXPERTISE OPERATIONS & ADMIN CRM Management Task Automation Project Coordination Data Entry & Reporting Email & Calendar Handling Internet Research TECHNICAL PROFICIENCY Google Workspace & Microsoft Office CRMs (HubSpot, Zoho, Salesforce, Bitrix24 etc) Project management platforms (Trello, ClickUp, Notion, Airtable, Asana, monday.com etc) Automation tools (Zapier, Make.com, IFTTT, n8n etc) CORE SOFT SKILLS Communication Analytical Thinking Time Management Team Collaboration Problem Solving Adaptability Organization Continuous learner Previous Work Experience Education 01 VIRTUAL ADMINISTRATOR UNIVERSITY OF BENIN 01/2025 - 06/2025 Mirola Cleaning Services | New Jersey, USA Provided vital administrative and technical support to co-owners in a highdemand, 12-hour work environment across time zones. Optimized virtual team operations, enhancing communication and efficiency through regular meetings. Supervised communication channels, including email, calendar management, professional correspondence, and client invoicing. Delivered excellent customer service by addressing inquiries, routing calls, and scheduling appointments. Assisted HR with recruitment, screening, interviewing, and daily quality assurance checks. Conducted technical troubleshooting, managed basic server tasks, and ensured documentation accuracy. 02 SALES AND CUSTOMER ENGAGEMENT ASSISTANT Joja Ventures | Ogun state, Nigeria 1/2019 – 12/2024 Contributed across sales, customer service, and operational functions for a family-owned business, demonstrating versatility and dedication. Played a key role in sales support, converting inquiries into successful transactions and contributing to revenue growth. Enhanced customer satisfaction and loyalty by providing personalized service and resolving issues promptly. Provided essential operational assistance, including inventory, order processing, and basic bookkeeping, ensuring smooth daily flow. Bsc PHYSIOLOGY 2020 - 2024 Certifications MY PROJECTS 1 Calendar management 7 Project/Task management 2 Email Etiquette/Inbox Mangement 8 Customer & Sales Support 3 Appointment Setting & scheduling 9 File management & Conversion 4 Data curation, Analysis & Entry 10 Budgeting, expense-tracking & Invoicing 5 Lead Generation & Email Marketing 11 PPTX/Canva Slides & Executive Summaries 6 Travel Management 12 Meeting Agendas, Minutes & Notes OM OS OM I CALENDAR MANAGEMENT Managed comprehensive calendars for several clients and business consultants using Google Calendar and Outlook Calendar. Implemented daily, weekly, and monthly events/tasks, applied color-coding for organization, set up reminders and video conferencing links, and shared calendars with team members. Demonstrated proficiency in organizing complex schedules and preventing conflicts. GOOGLE CALENDAR GOOGLE CALENDAR OUTLOOK CALENDAR GOOGLE CALENDAR OUTLOOK CALENDAR EMAIL ETIQUETTE/INBOX MANGEMENT I revolutionized my client's email experience. By expertly organizing, labeling, staring, crafting templates, signatures and managing their inbox, I reduced clutter by 70% and decreased response time by 50%. My tailored email management system ensured they could focus on priority messages, boosting productivity and peace of mind. With a hands-on approach and attention to detail, I’ve successfully managed and optimized multiple client inboxes taking them from overwhelming to organized in record time. APPOINTMENT SETTING & SCHEDULING Designed and implemented appointment scheduling and booking systems for different clients across different industries using Google Calendar, Calendly, Acuity Scheduling, SetMore, Picktime, HubSpot, and Airtable. Customized booking pages, integrated video conferencing, set up automated reminders, and managed multi-location and group scheduling to meet unique client needs. Demonstrated adaptability, attention to detail, and technical proficiency in streamlining scheduling processes. ACUITY GOOGLE CALENDAR CALENDLY HUBSPOT AIRTABLE SETMORE PICKTIME DATA CURATION, ANALYSIS & ENTRY I utilized precision and attention to detail to accurately enter and structure data across diverse projects. As a results-driven data curator and analyst, I leveraged specialized tools and platforms to extract, organize, and present reliable data in formats such as charts, tables, and summaries supporting client insights and optimizing workflows. TRAVEL MANAGEMENT (PLANNING, RESEARCH, BOOKINGS & ITINERARIES) TRAVEL ITINERARY FLIGHT AND ACCOMODATON BOOKINGS TRAVEL RESEARCH With extensive knowledge of diverse destinations, I skillfully crafted a personalized travel experience for my client, considering budget, preferences, and time constraints. My meticulous attention to detail ensured seamless execution, from booking flights and accommodations to arranging activities and transportation. Through effective communication and understanding of clients' unique needs, I delivered tailored solutions that made their travel dreams a reality. OMOSOM I FLIGHT DETAILS TRAVEL PACK LEAD GENERATION & EMAIL MARKETING I executed targeted lead generation and email marketing strategies to drive client outreach and engagement. Using advanced search techniques, industry databases, and prospecting tools, I identified and verified high-quality leads tailored to specific campaign goals. These leads were then nurtured through personalized email marketing campaigns built with tools like Mailchimp and HubSpot utilizing segmentation, A/B testing, and performance tracking to increase open and conversion rates. LEAD GENERATION & WEBSCRAPPING OMOSOM I EMAIL MARKETING WITH HUBSPOT PROJECT/TASK MANAGEMENT & WORKFLOW OPTIMIZATION I meticulously prioritized tasks, managed multiple projects, and ensured timely execution across platforms like Notion, Airtable, Asana, Trello, ClickUp, and Monday.com. With deep expertise in workflow automation and calendar organization, I streamlined operations to boost productivity and reduce manual effort. My attention to detail and process-driven mindset enabled me to create and manage complex schedules, ensuring seamless team coordination. Additionally, I developed and revamped Standard Operating Procedures (SOPs) and created visual flowcharts to map out key workflows, enhancing clarity, consistency, and operational efficiency across teams. CLICKUP TRELLO ASANA M ON DA Y.C OM SOPs & FLOWCHARTS NOTION ZAPIER CUSTOMER & SALES SUPPORT (EMAIL, CHAT, CONTACT RECORDS, DEAL PIPELINES & CRM SYSTEMS) As a seasoned Customer Support Specialist, I’ve handled a wide range of service tasks across email, live chat, ticketing systems, and CRM platforms. Beyond resolving inquiries, I also supported sales operations by managing contact records, updating deal pipelines, and ensuring smooth handoffs between support and sales teams. My goal has always been to deliver fast, friendly, and solution-focused support, ensuring every customer interaction builds trust, nurtures loyalty, and contributes to business growth. ZOHO K S E D ZEN T O P S B U H E C R O F S E L A S K S E D H S E FR 4 2 X I BITR FILE MANAGEMENT & CONVERSION Proficient in managing both cloud-based and local files, ensuring organized, secure, and accessible storage systems. Skilled in converting documents across formats (PDF, Word, Excel, CSV, MP4, etc.) and compressing large files for efficient storage and sharing using tools like Adobe Acrobat, CloudConvert, and Zamzar. ONEDRIVE GOOGLE DRIVE BUDGETING, EXPENSE-TRACKING & INVOICING Utilizing my expertise in budgeting, expense tracking and invoice creation, throughout my career I have successfully managed comprehensive financial plans for various clients and projects, ensuring seamless coordination and optimal resource allocation. By meticulously tracking expenses and identifying areas of cost savings, I delivered tailored solutions that exceeded client's expectations while staying within their allocated budget. OMOSOM I POWERPOINT/CANVA SLIDES & EXECUTIVE SUMMARIES I created captivating presentations that drove results. With a keen eye for visual design and storytelling, I transformed complex data into engaging narratives. My expertise in animation, graphics, and branding consistency ensured polished, professional presentations that exceeded client's expectations MEETING AGENDAS, MINUTES & NOTES I created comprehensive meeting agendas, captured accurate minutes, and provided actionable notes. With expertise in meeting planning and organization, I ensured seamless execution and effective communication. My attention to detail and analytical skills enabled me to identify key takeaways and action items. GOOGLE WORKSPACE/MICROSOFT OFFICE SUITE In this portfolio project, I leveraged the full suite of Google Workspace and Microsoft Office tools to create, organize, and manage business documents, spreadsheets, forms, and presentations. From designing interactive forms to crafting professional reports and coordinating data in spreadsheets, this project demonstrates my ability to support operations, improve efficiency, and maintain organized documentation. GOOGLE FORMS EXCEL FORMS FOOTNOTES WITH MS WORD & GOOGLE DOC EXCEL & GOOGLE SHEETS TESTIMONIALS EKEAKU GOLDEN OLAKEMFA PORBENI JULIET OSHIOMOGHO Founder | CEO CO-Founder | CEO Founder | CEO I've had the pleasure of working with Omosomi for over a while now, and I can confidently say she is the most organized and efficient virtual assistant I've ever worked with. Her attention to detail, prompt communication, and ability to manage multiple tasks have been invaluable to my business. Omosomi has streamlined my operations, freeing up time for me to focus on growth. 5/5 stars! Omosomi is the best virtual assistant I’ve worked with, proactive, fast, and always on point. She's respectful, thoughtful, and eager to learn, consistently delivering high-quality work ahead of schedule. Her responsiveness and ability to take on new challenges make her an incredible asset to any team. Working with Omosomi has been a game-changer for my business. Her versatility, expertise, and dedication to delivering high-quality work have exceeded my expectations. From administrative tasks to project management and client services, Omosomi has consistently demonstrated exceptional skills and a genuine interest in my success. I wholeheartedly recommend her to anyone seeking a reliable and talented virtual assistant.