Omonata Chiamaka Jazmine

Omonata Chiamaka Jazmine Port Harcourt, Nigeria | --EXECUTIVE SUMMARY Motivated and personable. Proficient in overseeing operations and achieving set goals. An excellent team player with a strong commitment to achieving success, an immense sense of responsibility, and goal-oriented. Enhance team performance and maximize customer satisfaction by strategically managing customers. Possessing intermediate product design and perfect PC skills and the ability to communicate confidently at all levels. TECHNICAL SKILLS AND COMPETENCIES Customer Relations Management (CRM)Systems Performance Management Data Entry Detailed-Oriented Emotional Intelligence Creativity and Analytical Skills MS Word, Excel, Access. Virtual Collaboration Tool; Slack, Workspace, Trello, etc. Information and Communications Technology Excellent Problem-solving Skills Time Management Strong Interpersonal and Communication Skills Strong Team Collaboration and Management Skills. Performance Management EDUCATION Ingenium Customer Service Foundation Course Certified Customer Service Representative[2022] Abia State University, Uturu. Bachelor of Art [B.A] in Mass Communication[2019] Related Coursework: Introduction to Mass Communication, Media Writing (including journalism, public relations, and advertising writing), Media Ethics and Law, Media Research and Analysis, Media and Society, Communication Theory, Media Production (television, radio, or digital media), Visual Communication and Design, Public Relations and Advertising Principles, Broadcast Journalism, News Reporting and Editing, Digital Media Production, Social, Media and Digital Marketing, Media Management and Economics, Communication Research Methods, Multimedia Storytelling, Media Literacy, Communication and Cultural Diversity, Communication Campaigns, Documentary Production, Media Criticism, International Communication, Crisis Communication, Photojournalism, Communication and Political Campaigns, Sports Communication, Media and Popular Culture, Interpersonal Communication, Audio and Video Editing, Media and Gender Studies, Media History and Evolution, Media Psychology. WORK EXPERIENCE HydroPlus Hood Cleaning. |April. 2024-Dec. 2024| Appointment Setter (Cold caller) [Remote], Outbound cold calling to prospects using the dialer and scripts provided. ⁠Coordinated and scheduled product presentation appointments and ensured all details were entered into client’s calendars without errors. Choosing dispositions for the prospects/contacts according to the cold call platform. Consistently followed up with leads and Maintained strong communication with clients and team members to ensure smooth operations. Outbound cold calling to prospects using the dialer and scripts provided. Participated actively in sales team meetings and training sessions. Handled objections properly and remained persistent. Utilization of a time-tracking app and updated results at the end of shifts. ⁠Maintained a professional demeanor, positive attitude, and goal-oriented mindset in all interactions. Clear Nexus Incorporation, Georgia Atlanta. |Feb. 2023-Mar. 2024| Call Center Agent (Loan Officer) [Remote], Evaluated, authorized, and recommended approval of loan applications for customers. Handled Customer complaints promptly while receiving over 100 inbound calls daily. Worked closely with customers and banks, gathered financial information, and guided customers through the application process. Provided complete information on the type of loans offered by the company and helped customers with questions. Ensured and verified information provided by the customers to verify if they are eligible for the loan. Monitored borrower accounts and follow up on loan payments. Versatel Marketing LLC, US. Call Centre Agent [Remote]|April. 2022- Feb. 2023| Handled over 50 outbound and inbound calls per hour placed by an automatic dialer system. Followed 20+ approved scripts, ensured members understood and are comfortable with the terms, and responded to rebuttals persuasively Presented a positive, professional, and high-energy approach to clients, health plan members, and team members. Met daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, Adjusted, rescheduled, and canceled appointments with both members and contracted providers, as requested. Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems. Reported member complaints and escalations immediately to Member Engagement Managers. Participated in peer side-by-side coaching as needed. Jobgam Technologies Limited. Customer Service Representative|Jun. 2021- April. 2022| Provided exceptional customer service by promptly responding to customer inquiries and resolving issues. Conducted customer satisfaction surveys to understand areas of the company's services need improvements. Handled customer concerns and complaints promptly and informs customers of upcoming promotions and deals. National Population Commission. Administrative Officer|Nov. 2020- May. 2021| Developed administrative staff by providing information, educational opportunities and experiential growth. Strategically managed complex calendars, organized meetings, appointments, and events, travel arrangements carried out administrative duties such as filing, typing, copying, binding, and scanning. PROFESSIONAL TRAINING, COURSES, AND CERTIFICATES Allison Courses- Customer Service Course[2023] Ingenium Customer Service Foundation Course- Certified Customer Service Rep[2022] INTERESTS AND HOBBIES Customer Support Systems and Business Development Research, data analysis, Content writing and data utilization. Climate change advocacy and capacity building for sustainable development REFERENCES Available on Request.