Omoliki Damilola Gabriel

DAMILOLA GABRIEL OMOLIKI Email:-| LinkedIn: https://www.linkedin.com/in/damilolaomoliki Location: Alimosho, Lagos, Nigeria | Telephone: - Professional Summary Dedicated and customer-focused professional with over six years of experience in customer service, banking operations, and inventory management. Adept at resolving customer inquiries efficiently and ensuring seamless fund transfers with accuracy and compliance. Strong background in relationship management, problem-solving, and process optimization. Equipped with a Computer Science background, leveraging technical expertise to streamline workflows and improve service delivery. Work Experience • Customer Service Representative | Ecobank Nigeria Limited (VLA) Lagos, Nigeria | 07/2021 – Present o Successfully coordinated communications and prioritized critical requests, ensuring timely follow-ups and swift resolution of high-priority issues. o Enhanced customer service efficiency by ensuring prompt attention to customer inquiries and resolving issues effectively, leading to improved client satisfaction. o Improved customer onboarding and engagement by streamlining the account opening and update process, ensuring accuracy and compliance with regulatory requirements. o Optimized service delivery by proactively identifying and resolving recurring customer pain points, contributing to increased retention and overall branch performance. • Universal Teller/ Fund Transfer Officer | Ecobank Nigeria Limited (VLA) Lagos, Nigeria | 07/2019 – 06/2021 o Processed high-value foreign currency exchanges, international payments, and money orders with precision, ensuring seamless transactions. o Consistently maintained a 98% error-free rate in processing daily teller and cash transactions, ensuring compliance with banking regulations and enhancing operational efficiency. o Strengthened customer satisfaction by efficiently handling remittance services, including Western Union, MoneyGram, and RIA, ensuring prompt and secure fund transfers. Storekeeper | Four Brother Industries Lagos, Nigeria | 02/2017 – 12/2018 o Implemented efficient inventory management processes, reducing stock discrepancies and ensuring optimal stock levels. • o Enhanced warehouse operations by coordinating timely stocking and improving merchandise handling procedures. o Improved quality control by assessing incoming shipments, managing returns, and ensuring only acceptable materials were stocked. Education • Higher National Diploma, Computer Science | Lagos State Polytechnic Ikorodu, Nigeria | 11/2023 • Ordinary National Diploma, Computer Science | Moshood Abiola Polytechnic. Abeokuta, Nigeria | 01/2015 Skills • • • • • • • • • • Customer Relationship Management Call Handling & Customer Support Banking Operations & Compliance (KYC, AML) Inventory & Stock Management Problem-Solving & Conflict Resolution Data Entry & Records Management Communication & Interpersonal Skills Team Collaboration & Leadership Microsoft Office Suite & Banking Software Cash Handling & Fund Transfers Certifications • • • • • • Annual Ethics & Compliance Certification | CIBN | 2024 Data analysis with Excel and Power BI | Harvesters Int’l | 2023 Ethics & Compliance Cert | The Chartered Institute of Bankers of Nigeria | 2022 Information Security Training & Awareness | Ecobank Academy | 2022 Ecobank Physical security Training & Awareness | Ecobank Academy | 2022 Time management and Organizational skills | Harvesters Int’l | 2022 Interests Learning, Travelling and singing Languages Proficiency in English | C2 | WAEC Referees Available on request