Omoliki Damilola Gabriel

Customer Service Representative

As a dedicated and results-driven customer service representative with 6 years of experience, I have consistently delivered exceptional service experiences that drive customer satisfaction, loyalty, and retention. My passion for helping others, coupled with my excellent communication and problem-solving skills, enables me to provide timely and effective solutions to customer inquiries and concerns.

Key Strengths

• Exceptional Communication Skills: I possess excellent verbal and written communication skills, allowing me to effectively interact with customers, understand their needs, and provide clear and concise solutions.

• Problem-Solving Expertise: I am skilled in resolving complex customer issues, utilizing critical thinking and creativity to provide timely and effective solutions.

• Customer-Centric Approach: I am dedicated to providing personalized service experiences, taking the time to understand each customer's unique needs and preferences.

• Technical Proficiency: I am proficient in utilizing customer relationship management (CRM) software, customer service platforms, and other technical tools to efficiently manage customer interactions.

Achievements

• Consistently met or exceeded customer satisfaction targets, achieving a [percentage]% customer satisfaction rate.

• Successfully resolved 99% of customer complaints on the first contact, reducing escalation rates and improving customer retention.

• Collaborated with internal teams to identify and address root causes of customer issues, implementing process improvements that enhanced overall customer experience.

Education and Certifications

• [HND], [Computer Science], [Lagos State polytechnic], [2023]

Conclusion

As a customer-focused and results-driven customer service representative, I am confident in my ability to deliver exceptional service experiences that drive customer satisfaction, loyalty, and retention. I am excited to leverage my skills and experience to make a positive impact in a dynamic and customer-centric organization.