OMOLARA IDOWU
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http://www.linkedin.com/in/idowuomolara /
SUMMARY
Highly motivated and professional Customer Service administrator with over 13 years of experience providing high-level support to customers and senior executives. Proficient in managing customer queries, and calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Possesses exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
EXPERIENCE
Customer Service Representative
Admirable Stores Enterprises | 2018 – Present
Resolve customer grievances by offering effective resolutions.
Maintain documentation of client communications, administer customer accounts, and organize files.
Efficiently manage a high volume of inbound calls while discerning and addressing customer requirements to ensure contentment.
Oversee the importation and exhibition of merchandise across digital and physical platforms
HR / Admin Manager
Malton Technologies Ltd | 2016 - 2018
Executed talent acquisition processes.
Performed employee evaluations to assess and enhance performance.
Maintained and updated the HR information system with current data.
Organized and managed documentation for easy retrieval.
Mediated staff conflicts to ensure a harmonious workplace
Developed organizational policies to guide operations.
Human Resources/ Admin Officer
Flash | 2014 – 2015
Addressed employee inquiries and fulfilled information requests.
Coordinated meetings and documented the proceedings.
Supported the development of training resources for staff. Implemented a meticulous filing system for organizational records.
Resolved customer concerns and managed feedback.
Handled correspondence, including sorting and responding to emails. Delivered exceptional customer service
Personal Assistant
Leez World Enterprises | 2011 – 2012
Managed client relationships through CRM strategies.
Effective communication across various channels.
Talent acquisition and candidate selection.
Efficient time management for optimal productivity.
Professional telephone manners for quality interactions.
Engaged customers to enhance satisfaction and loyalty.
Coordinated travel arrangements and logistics.
Secretary
Lanre Shittu Motors Nig. Ltd | 2006 – 2011
Executive assistance for top-level management efficiency.
Optimized customer relations through strategic CRM initiatives.
Utilized Microsoft Office Suite for professional documentation and presentation.
Managed schedules with precision using digital calendars.
Drove sales through persuasive and informed approaches.
Fostered customer connections to build brand loyalty.
Organized travel itineraries with meticulous attention to detail.
Editorial Assistant
African Cultural Institute|-
Conducted thorough proofreading to ensure error-free content.
Provided exceptional customer service to address client needs.
Performed in-depth research to gather and analyze information.
Oversaw administrative tasks for smooth operational flow.
Refined content through meticulous editing for clarity and impact
EDUCATION
Ogun State University, Ago Iwoye
B.Sc Geography and Regional Planning -
PROFICIENCIES
Customer Service
Human Resources Management
Email Management
Calendar management
Travel management
General Administration
Telemarketing
CERTIFICATIONS
Customer Service Skills - Alison (2024)
Human Resources: Payroll - LinkedIn (2024)
The recruiting and onboarding process - Alison (2022)
Customer Service Professional - www.elearning.employme.ng (2017)
Advanced Human Resources Management. - ATL Ltd (2017)
Human Resources Management – Expert Rating Inc (2012)
