Boasting 13 years of expertise in Customer Service, Human Resources, and Administration, I possess a rich repository of knowledge and a multifaceted skill set. My proficiency encompasses employee relations, onboarding, recruitment, and performance management, where I've been instrumental in revamping business frameworks, elevating staff productivity by up to 40%, and cultivating work environments that enhance performance by 25%.
My steadfast commitment to honesty, sincerity, and hard work has propelled organizations to surpass their objectives, with a personal contribution to a 15% increase in organizational efficiency. My dependability is underscored by my history of entrusted roles, from HR Officer to Administrative Officer, HR Manager, Secretary/Personal Assistant, to Customer Service Representative.
I am poised to apply my generalist expertise and deep-seated understanding of HR and customer engagement to any organization, assured of my capacity to exceed expectations and catalyze success.