Omobonike Omoigui

 OMOIGUI OMOBONIKE MARGARET Address: 73 Godwit Road, Southsea PO4 8XW Mobile:- Email:- LinkedIn: www.linkedin.com/in/omobonike-omoigui-6247a6250 PROFESSIONAL SUMMARY – Project Management Office | Business Analysis | Customer Service Management Results-oriented and Innovative Project Management Office Professional, Business Analyst and Customer Service Specialist with over 14 years of experience leading management operations in diverse sectors. Leverages a successful and diverse background spanning technical, operational management, service delivery, customer engagement, digital innovation, project management, and business-development disciplines, underscores expertise in engaging decision-makers and devising winning sales strategies and solutions. Understand the precepts of initiating customer journey mapping, customer satisfaction, customer surveys, digital business and corporate communications. Possesses a keen eye for detail, quickly able to review journeys and customer touchpoints and spot ways to improve customer experience, meeting organisational goals. Skilled in stakeholder management, resource allocation, and risk management, focusing on delivering projects on time, within budget, and to the highest quality standards. EDUCATION MSc in Digital Business Management (Distinction) - University of Portsmouth, United Kingdom September 2023 Relevant Coursework: Digital Applications, Digital Strategy & Leadership, Digital Technology & Innovation, Customer Experience Management, Business Analysis B.A. in History Education (Second Class Honours) - Obafemi Awolowo University, Nigeria Diploma in Biblical Studies - New York Lighthouse Christian College & Seminar, Brooklyn, USA TRAINING AND CERTIFICATION Certification Support Officer, OCQ(AHP) – Improve International (2023) British Council Creative Enterprise Support Programme- Customer Profiling, Customer Retention and Strategic Business Planning (2019) Entrepreneurship Development Training - African Community Bridge Foundation Entrepreneurship Development Centre (2020) Entrepreneurship and Employability Training - White Field Foundation Florence Academy - Basic Life Support | First Aid | Manual Handling | Mental Capacity Act | Safeguarding Adult Level 1 | Safeguarding Adult Level 1 & 2 by Florence Academy CORE COMPETENCIES Business and Operations Optimisation: Business and IT Strategy (Improving Service Delivery), Retail Operations Management, Business Impact Analysis, Audit Planning Assistance and Execution, Executive Assistance, Business-Data Analysis, Agile Methodologies, Vendor Management, Relationship Management, Creative Content Writing, Product Marketing Strategy, Continuous Improvement, Business Support Strategy, Stakeholder Management Customer Service Management: Customer Relationship, Process Mapping, Customer Needs Assessment, Value Proposition & Enhancement, Product Knowledge, Exceptional Communication Skills, Client Acquisition and Retention NOTABLE CAREER RESULTS Project Management and Business Operations Quality Control Implementation: Established a comprehensive quality control protocol, resulting in a 95% reduction in customer returns due to quality issues. Significant Revenue Growth: Achieved a 50% increase in annual revenue through effective online marketing campaigns and client referral programs. Supply Chain Optimisation: Negotiated with suppliers for better pricing and quality, leading to a 25% reduction in material costs and improved fabric quality. Team Productivity Improvement: Implemented a team scheduling system that maximized productivity, resulting in a 30% increase in monthly garment output. Customer Service Management and Engagement Enhancement of Service Quality: Developed and enforced a new service protocol, which improved service response times by 40%, significantly enhancing overall customer satisfaction. Healthcare Assistant Enhanced Client Satisfaction: Successfully implemented personalized care strategies that led to a 30% improvement in client satisfaction scores within six months. Streamlined Daily Operations for Increased Efficiency: Developed and instituted a new scheduling system for patient appointments and staff shifts, resulting in a 20% increase in operational efficiency. SKILLS AND EXPERTISE HIGHLIGHTS Possess expertise in comprehending and interpreting key business processes, skilfully defining requirements, and analysing current operations to conceptualize optimized future states. Proficient in Microsoft Office Tools (MS Word, Excel, PowerPoint), Data Analysis tool (Power BI), Collaborative Tools (Slack) and Other Software like Jira,. Proficient in aiding the creation of comprehensive user requirements, user stories, test scenarios, and test cases, ensuring detailed and user-focused project development. Capable of supporting solution developers and business experts by documenting functional and technical processes using tools like Visio and crafting detailed process maps and business process procedures. Skilled in developing Microsoft Project plans. Proficient in project management tools like Basecamp, Jira, Confluence Project Methodologies: Agile, Waterfall. WORK EXPERIENCE – CAREER PROGRESSION CERTIFICATION SUPPORT OFFICER April 2023 – Present Mistev Export Health Certification Limited, Edinburgh Collect and record evidence specified in the Export Health Certificates (EHC), ensuring comprehensive compliance documentation. Verify certificates accompanying ingredient products and gather conclusive evidence to confirm the accuracy of ingredients used in the product line. Conduct thorough checks to ensure products are processed and stored according to expected standards, maintaining product integrity. Inspect production plants rigorously, confirming strict adherence to agreed protocols and maintaining high production quality standards. Ensure that the nature and origin of product ingredients remain consistent, upholding product authenticity and quality. Verify all necessary information, such as batch numbers, was accurately printed on labels or packaging, guaranteeing product traceability and compliance. Confirm the temperature of refrigerated or frozen storage and transportation units, ensuring optimal conditions for product preservation. Conduct thorough checks to verify that boxes contained exactly what was declared, maintaining high product accuracy and customer trust. PMO NTN Global Consults, London, England August 2023 - January 2024 HEALTHCARE ASSISTANT BDS Recruitment' Housing 2, Chichester, West Sussex June 2023 – Present Prime Healthcare, Liphook, Hampshire June 2023 - April 2023 Care Action Recruitment Ltd, Portsmouth, Hampshire September 2022 - June 2023 Carefully Recruitment Services (CRS), Portsmouth, Hampshire September 2022 - June 2023 Observe patients for behavioural changes, providing critical insights to the healthcare team that lead to timely treatment plans and intervention adjustments, ultimately enhancing patient well-being. Assume a crucial role in ensuring patient safety within the ward, consistently supervising and monitoring patients, and contributing to a secure and supportive healthcare environment. Deliver comprehensive daily care and support to patients, attending to their physical and emotional needs with dedication, fostering comfort and well-being. Maintain meticulous patient health records, guaranteeing accurate and up-to-date patient progress and medical history documentation for the healthcare team's reference. Collaborated with a multidisciplinary team to provide compassionate care and support to patients. Assisted patients with daily activities, medication administration and monitored vital signs, ensuring their comfort and well-being. Provided emotional support to patients, helping to address their concerns and anxieties. Assisted nurses and other healthcare professionals with clinical duties, such as wound care, administering medication, and collecting samples for testing. Observed, monitored, and reported patient condition changes to the nursing staff. Maintained accurate patient records and documentation, adhering to strict confidentiality guidelines. Effectively communicated with patients and their families, addressing concerns and providing updates on patient progress. Contributed to maintaining a clean and organized healthcare environment, adhering to infection control measures. CREATIVE, SALES SUPPORT AND PROCUREMENT MANAGER March 2011 – July 2022 Jawce Collections, Abuja, Nigeria Successfully established and executed a visionary creative strategy, leading to a 45% increase in brand recognition and increasingly high growth in social media engagement. Implemented sales strategies that resulted in a 22% increase in annual sales revenue and a 7% expansion in customer base. Spearheaded creative campaigns that increased in-store traffic and online conversions year-on-year. Analysed and adapted to market trends, resulting in a 7% increase in market share and improved customer retention. Enhanced procurement processes achieved a 44% reduction in costs while maintaining high-quality standards. Negotiated favourable terms with suppliers, improving supply chain efficiency and reducing lead times. Led and mentored a team of creatives and procurement specialists, fostering a collaborative and productive work environment. Collaborated with various departments (design, marketing, finance) to ensure cohesive brand messaging and operational efficiency. Developed and managed budgets for creative projects, sales support activities, and procurement operations. Monitored spending and implemented cost-control measures to ensure financial targets are met. Stayed abreast of fashion industry trends, consumer preferences, and competitive activities to inform strategic decisions. Conducted market research to guide product development and marketing strategies. FRONT DESK/CUSTOMER CARE REPRESENTATIVE/ADMINISTRATIVE SUPPORT April 2010 – March 2011 National Institute of Information Technology (NIIT), Abuja, Nigeria Demonstrated exceptional communication skills while assisting customers via phone, email, and live chat, addressing inquiries and resolving issues promptly. Utilised a deep understanding of the company's products and services to provide tailored recommendations and solutions, increasing customer satisfaction. Responsible for the sourcing, purchasing and management of raw materials and tools. Provided detailed information about NIIT's services and courses to prospective and existing clients, aiding their decision-making process. Resolved customer complaints and queries promptly and effectively, aiming for first-call resolution whenever possible. Managed and maintained client records and databases with high accuracy and confidentiality. Coordinated and scheduled staff and clients' appointments, meetings, and training sessions. Assisted with the preparation of reports, presentations, and documentation as needed. Handled administrative tasks such as filing, photocopying, and managing incoming and outgoing correspondence.