with over 14 years of experience leading management operations in diverse sectors. Leverages a successful and diverse background spanning technical, operational management, service delivery, customer engagement, digital innovation, project management, and business-development disciplines, underscores expertise in engaging decision-makers and devising winning sales strategies and solutions. Understand the precepts of initiating customer journey mapping, customer satisfaction, customer surveys, digital business, and corporate communications. Possesses a keen eye for detail, can quickly review journeys and customer touchpoints, and can spot ways to improve the customer experience, meeting organizational goals. Skilled in stakeholder management, resource allocation, and risk management, focusing on delivering projects on time, within budget, and to the highest quality standards.