Azeez Omobolaji Iyanuoluwa
PROFESSIONAL SUMMARY
A trained Virtual Assistant and Customer Support specialist with hands-on experience in remote
customer service, technical troubleshooting, and administrative roles. Skilled in using CRM tools like
HubSpot and Zendesk, managing calendars, emails, and project tasks through platforms like Asana
and Trello. Adept at resolving support tickets, automating workflows (Zapier), and ensuring smooth
day-to-day operations. Combines strong communication and organizational skills with a tech-savvy
mindset to support clients, teams, and customers in fast-paced remote environments.
CORE SKILLS
Customer Support & Client Relations: CRM tools (HubSpot, Zendesk, Freshdesk, Intercom),
ticketing systems, live chat support.
Project Management: Trello, Asana, Monday.com, ClickUp (task prioritization, workflow
automation).
Remote Collaboration: Slack, Microsoft Teams, Zoom, Google Meet.
Cloud & Automation: Google Drive, Dropbox, Zapier.
Calendar Management: Google Calendar.
Travel Management: Airbnb, booking.com
Technical Skills: Microsoft Office Suite, Google Workspace.
Data Entry & Documentation
On-Demand IT Support & Virtual Assistant Training
Digital Witch Support Academy | February 2025 – April 2025
Customer & Technical Support: Trained in customer support and issue resolution using
platforms like Zendesk and Freshdesk. Most problems were resolved within 24 hours.
CRM Support: Gained proficiency in tools such as HubSpot, Freshdesk, and Zendesk to respond
to customer requests, update records, and build stronger customer relationships.
Administrative Support: Trained as a Virtual Assistant to perform key administrative tasks,
including calendar management, appointment scheduling, time management, and email handling.
Project Management Tools: Gained hands-on experience using Trello, Asana, and ClickUp to
manage tasks, organize workflows, and track project progress.
Support Resources: Documented common issues and solutions to improve response times and
ensure consistent team communication.
Collaboration: Worked with cross-functional teams via Slack and Asana to escalate and resolve
complex issues.
PROFESSIONAL EXPERIENCE
Virtual Assistant – Administrative & Customer Support (Remote)
Becoted Farms Limited | February 2024 – December 2024
Provided administrative and customer support to the executive team, ensuring smooth day-to-day
operations and effective coordination between clients, vendors, and internal teams.
Key Responsibilities & Achievements:
Managed executive calendars, scheduled meetings, and organized travel, helping reduce
planning time and saving up to 15% in travel costs through efficient vendor coordination.
Handled email communications, prioritized messages, and maintained a consistent 24-hour
response time, improving team responsiveness.
Supported project coordination, including logistics for the New Farm Expansion Project, which
was completed ahead of schedule with fewer delays.
Assisted in updating the CRM system, which helped streamline client tracking and improve
reporting accuracy.
Helped organize and maintain digital documents and reports used in executive decision-making.
Contributed to online communication efforts that led to a modest increase in engagement across
the company’s platforms.
EDUCATION
Bachelor of Science ( B.Sc.) Sociology (Second Class Upper) | Lagos State University | 2024
TRAINING AND CERTIFICATION
IT Support Certification | Digital Witch Support Academy | 2025
Microsoft Office & Desktop Publishing | Enny Computer Institute | 2020
