Omobolaji Azeez

Are you struggling with delayed responses, unresolved tickets, or poor customer satisfaction?

Do you need a proactive, tech-savvy, and results-driven Customer Support VA to turn those issues around? That’s where I come in.

Hello, I'm Omobolaji — a proficient and detail-oriented Virtual Assistant / Customer Support Specialist with hands-on experience in remote customer service and administrative support.

With a proven track record in managing client relationships, resolving support tickets, and boosting customer satisfaction, I ensure your clients feel heard, valued, and supported. Whether it’s via email, phone, or live chat, I handle every inquiry with care, speed, and professionalism, turning frustrating experiences into positive outcomes that drive business growth.

• Customer Support: I deliver empathetic, efficient support through helpdesk platforms and resolve tickets with a focus on customer retention and satisfaction.
• Office Administration & Operations: Skilled in managing daily admin tasks, streamlining processes, and fostering team collaboration using tools such as Slack, Microsoft Teams
• Support Operations: I improve operational efficiency by automating repetitive tasks using tools like Zapier
• Customer Success Management: I help businesses retain clients by nurturing relationships, proactively checking in, and ensuring clients are consistently satisfied with products or services.

• Proficient in CRM tools: Zendesk, HubSpot, Freshdesk, live chat support (Intercom)
• Detail-oriented, empathetic, and organized
• Skilled in troubleshooting and issue resolution
• Experienced in managing inbound/outbound calls and emails
• Administrative support tools: Microsoft Office Suite, Google Workspace
• Project management skills with Trello, ClickUp, and Asana
• Clear and professional communication
• Executive Support: Calendar management, inbox organization, scheduling, follow-ups, travel booking, and itinerary management

I’m more than just a support specialist, I’m your strategic partner in creating exceptional customer experiences and operational efficiency.

Let’s connect and build something great together. I look forward to working with you!