MARYCYNTHIA OGECHUKWU OMEJE
Email:-| Location: Remote | Open to Global Roles
PROFESSIONAL SUMMARY
Results-driven Executive Assistant and Customer Support Specialist with over 8 years of
experience supporting executives and clients across advertising, marketing, hospitality, coaching,
cosmetics, and wellness sectors. Expert in managing high-level administrative operations,
optimizing executive workflows, handling complex schedules, and driving strategic
communications. Proven ability to coordinate cross-functional projects, execute impactful
campaigns, and enhance client experience in remote, fast-paced environments. Proficient in
leveraging CRM platforms and digital tools to increase efficiency and engagement. Seeking a
dynamic opportunity to add value, enhance processes, and deliver impactful outcomes.
CORE SKILLS
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Executive & Administrative Support
Project & Campaign Coordination
Customer Support & Guest Relations
Lead Generation & Cold Outreach
Email & Calendar Management
CRM & Booking System Management
Content Creation & Social Media Management
Sales Strategy Development & Upselling
Funnel Building & Marketing Automation
Communication & Client Retention
TECHNICAL PROFICIENCIES
Tools & Software: Slack, Microsoft Office Suite, Zoom, Google Workspace, Zoho, HubSpot,
Zendesk, HighLevel, Trello, Monday.com, ClickUp, Asana, Apollo.io, Kartra, Canva, Bookify,
Calendly, Picktime, Zapier, Zeevou, Airbnb, Booking.com, VRBO, Agoda, Trip.com
PROFESSIONAL EXPERIENCE
● Executive Assistant
Hiddengemsirl – Dublin, Ireland (Remote)
Jan 2024 – Dec 2024
● Developed and implemented streamlined processes to improve operational efficiency,
resulting in a 35% increase in team productivity.
● Managed executive calendar, email inbox, and travel arrangements to support daily
operations and ensure efficient time management in a fast-paced remote environment.
● Coordinated and executed targeted outreach campaigns to enhance client engagement
and drive revenue growth.
● Drafted contracts, tracked deliverables, and ensured campaign timelines were met.
● Oversaw social media feedback and content reviews to maintain brand consistency.
● Responded to inquiries via email and social media, maintaining a 90% positive client
relationship rate and ensuring timely communication.
● Executive Assistant
The Unapologetic Leadership Coach – United States (Remote)
Dec 2024 – Apr 2025
● Created and scheduled engaging content across Instagram, Facebook, and LinkedIn.
● Built automated funnels and email sequences via Kartra, enhancing lead conversion.
● Drafted newsletters, blog posts, and articles to increase brand authority, drive SEO, and
boost audience engagement.
● Designed graphics and managed event promotions, leading to higher webinar
attendance.
● Conducted cold outreach and lead follow-ups, contributing to 20% increase in
enrollments.
● Customer Support Specialist
Gossip Hair and Cosmetics – Enugu, Nigeria
Jul 2020 – Oct 2023
● Handled 100+ daily client inquiries across platforms, maintaining a 95% satisfaction rate.
● Executed marketing campaigns, upselling strategies, and retention initiatives, resulting in
a 40% revenue increase.
● Led cold calling campaigns that turned prospects into loyal customers.
● Created client feedback loops to enhance services and inform product improvements.
● Virtual Assistant / Guest Relations Coordinator
The Residency Hotels – Lagos, Nigeria
Dec 2017 – Jun 2020
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Scheduled and coordinated 70+ executive meetings with no conflicts.
Delivered high-quality guest support virtually and on-site, improving customer ratings.
Created marketing materials and offers that led to a 25% boost in direct bookings.
Followed up with leads and inquiries, converting them into bookings and increasing
revenue by 30%.
EDUCATION
Bachelor of Science (BSc), Computer Science
National Open University of Nigeria – 2023
CERTIFICATIONS & TRAINING
● Project Management Mastery Bootcamp – Digital Technology Business School, London
(2024)
● ALX Virtual Assistant Program (2024)
● Mastering Sales Prospecting – Udemy (2024)
● Introduction to Web Development – Coursera (2024)
● Technical Support Fundamentals – Coursera (2023)
● Customer Service: Problem Solving & Troubleshooting – LinkedIn (2023)
● Serving Customers Through Chat & Text – LinkedIn (2023)
