Omar Kevin Moscoso

Name: Omar Kevin T. Moscoso Address: 01-45 Governor Rubin St. Heights Malaybalay City, Bukidnon Telephone/Cellphone:- Email:- Objective: I am seeking for an administrative/virtual assistant position, Customer service specialist (email, chat, and phone). I have over 5 years of experience with BPO industry. After my BPO journey, I conquered the work from home industry, and landed being the department’s Account Manager for an Australian company for 3 years. After, I was a member of Empowerment team. Given this experience, I am willing to explore and expand my knowledge in new tool to give the clients a job well done. Past Job descriptions: March 2020- November 2020 – Empowerment Team – NHCPS (National Health Care Provider Solutions) Oversee team performance – day-to-day operation. Weekly administrative tasks – Update customer service performance. Manage phone calls, emails, and chats. Provide quick solutions to the customers. Conduct Weekly coaching for my agents. Manage all escalations/complaints from our customers. Provide guidance to the team based on management direction. Check E-books from different websites. September 2016- December 2019 – Account Manager – Australian Institute for Professional Pathways. Oversee day-to-day operation. Conduct daily team meeting for my subordinates – to plan our daily tasks/goals. Manage our Automations – create from simple to complex automations. Manage our Pipeline for Active Campaign. Update our terms and condition if necessary. Update our Website if Necessary. Manage our emails in a daily basis. Create a training module for our customers. Conduct interview training for our clients/customer. Manage my agents KPI, incentives. Conduct Weekly coaching for my agents. Manage all escalations/complaints from our customers. Basically, I run the whole department for our company to thrive. - – Team Leader/Supervisor in Convergys Philippines. Oversee day-to-day operation. Recognize and celebrate team and team member accomplishments and exceptional performance. Motivate team members. Set clear team goals. Help keep the team focused and on track. Keep the project manager and product committee informed of task accomplishment, issues and status. Provide necessary business information. Serve as meeting manager or chairman. Lead by setting a good example (role model) – behavior consistent with words. Provide the team with a vision of the project objectives. Suggest and organize team building activities. Escalate issues which cannot be resolved by the team. Provide guidance to the team based on management direction. Update scorecard and give recognition for the high-flyers and give reinforcement for the low-flyers. -: Customer Service/Tech Support Representative in Convergys Philippines. Working with customers/employees to identify computer problems and advising on the solution Testing and fixing faulty equipment Updating self-help documents so customers/employees can try to fix problems themselves Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Avoids legal challenges by monitoring compliance with service agreements. -: Reliever Company Nurse; San Miguel Company. Provide nursing care and therapeutic measures. Provide Medicine and monitor vital signs every provided time needed. Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods. Promotes patient's independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions. Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations. Documents patient care services by charting in patient and department records. Education: Primary Level: Bukidnon State University- Secondary Level: Bukidnon State Universty- Tertiary Level: Ateneo De Davao University- Professional Qualification: Proficient in English language. Goal- Oriented and a good team player. Very competitive and very focused in every task given. Successful appointment setter. Over 5 year experience in BPO industry. Over 3 Years experience as an Account Manager. Multiple Awardee as a top team leader. Good in computer skills such as word, Excel, drop-box as well as troubleshooting. Can work under pressure.