Oluwayemisi Louis

OLUWAYEMISI LOUIS VIRTUAL ASSISTANT/CUSTOMER SUPPORT SPECIALIST 🌍 Remote – Available Worldwide PROFESSIONAL SUMMARY Highly organised and tech-savvy Virtual Assistant with 5+ years of remote work experience supporting executives, teams and clients across multiple industries. Skilled in administrative support, online research, email management, scheduling, customer relations, CRM systems and data entry. Known for problemsolving, anticipating needs and delivering results with minimal supervision. Proficient in Salesforce, HubSpot, Microsoft Office, Google Suite, Zoom and help desk software. Ready to work full-time in US business hours with a long-term commitment to client success. CORE COMPETENCIES VIRTUAL ASSISTANCE & REMOTE ADMINISTRATIVE SUPPORT EMAIL, PHONE & LIVE CHAT COMMUNICATION CALENDAR & SCHEDULE MANAGEMENT (GOOGLE CALENDAR, OUTLOOK) ONLINE RESEARCH & DATA COLLECTION (EXCEL, GOOGLE SHEETS) CRM TOOLS (SALESFORCE, HUBSPOT) & HELP DESK SOFTWARE REPORTING, ANALYSIS & DOCUMENT PREPARATION VIDEO CONFERENCING (ZOOM, GOOGLE MEET, MICROSOFT TEAMS) CLIENT RELATIONSHIP MANAGEMENT & LEAD NURTURING PROBLEM-SOLVING & TASK PRIORITIZATION WORKING ACROSS PACIFIC, CENTRAL & EASTERN US TIME ZONES PROFESSIONAL EXPERIENCE Vee-Connect Apparel, USA Aug 2022 – July 2025 Cold Caller / Remote Sales & Administrative Support Managed 80–100 outbound calls per day to clients worldwide, ensuring timely follow-up and relationship building. Drafted professional business emails and updated CRM records for accuracy and efficiency. Scheduled virtual meetings and coordinated product demonstrations. Conducted market and lead research to identify new opportunities. Consistently exceeded sales and engagement targets through proactive client support. TradeEdge Support Services Feb 2019 – Aug 2022 Customer Support Specialist / Administrative Coordinator Delivered multi-channel customer support (phone, email, live chat) with a 90% First Contact Resolution rate. Managed calendar scheduling for client appointments and internal team meetings. Drafted and proofread business correspondence for customer communications. Created and maintained weekly performance reports to guide decision-making. Assisted marketing efforts through upselling and cross-selling, boosting revenue by 50%. EDUCATION & CERTIFICATION B.Tech Physics Electronics – Federal University of Technology Akure, 2018 Customer Success Fundamentals Certification – CustomerSuccessU, 2024 Virtual Assistant Training Certificate – Skilled Support Solutions, 2024 Workplace Foundational Skills Certificate – Skilled For Work Academy, 2024 KEY ACHIEVEMENTS Improved operational efficiency by 50% through workflow enhancements. Increased lead conversion by 85% with optimized outreach strategies. Recognized as Top Sales Performer 2023 for surpassing revenue goals. Successfully supported clients across different time zones with zero delays in deliverables.