Oluwayemisi Louis

I have gained strong experience in customer service, sales and administrative support over the past several years. My work has involved managing many tasks at once, communicating well with clients and staying organized to meet deadlines. I enjoy helping customers and supporting teams to achieve their goals.

At Vee-Connect Apparel, I worked as a Cold Caller and Remote Sales & Administrative Support from August 2022 to July 2025. I made between 80 and 100 outbound calls every day to clients around the world. This helped me develop excellent communication and relationship-building skills. I always followed up with clients to make sure their needs were met and looked for new leads to grow the business. Alongside calling, I wrote professional emails to clients and kept the CRM system updated with accurate information. This made it easier for the sales team to track progress and serve clients better. I also scheduled virtual meetings and product demonstrations to support sales efforts. By being proactive and focused on client needs, I regularly exceeded sales and engagement targets.

Before that, I worked at TradeEdge Support Services from February 2019 to August 2022 as a Customer Support Specialist and Administrative Coordinator. In this role, I provided multi-channel support through phone, email and live chat. I solved most customer problems on the first contact, showing my ability to work efficiently and effectively. I managed calendar schedules for client appointments and internal meetings which kept operations running smoothly. I also drafted and proofread business emails, maintaining professional communication with customers. I created weekly performance reports that helped managers make informed decisions. Additionally, I supported marketing by upselling and cross-selling, increasing company revenue by 50%. This role helped me improve my organizational skills and ability to work well with different teams.

Throughout both roles, I have learned to stay calm under pressure and handle many responsibilities at once. I am skilled in using CRM tools, Microsoft Office, Google tools, Zoom and Slack. I always focus on finding solutions quickly and making customers feel heard and valued.