Oluwatoyosi Babajide

My journey began in the financial services industry, where I held both customer-facing and back-office roles. As a Customer Service Representative, I developed the ability to manage high volumes of inquiries while resolving issues with empathy and precision. I became known for maintaining professionalism even under pressure and handling sensitive customer data with confidentiality and care. These experiences strengthened my communication, problem-solving, and multitasking abilities.

I later transitioned into a role as a Credit Risk Officer, where I was responsible for assessing creditworthiness, analyzing financial data, and helping the organization reduce exposure to risk. I supported policy compliance, prepared reports, and collaborated with internal teams to ensure a balanced and healthy loan portfolio. This role sharpened my attention to detail and honed my ability to make informed, data-driven decisions.

Building on my experience in support and operations, I began offering Virtual Assistant services, helping remote professionals and teams stay organized and efficient. I assist with managing calendars, coordinating meetings, handling emails, preparing documents, conducting research, and maintaining records. I’m proficient with tools like Google Workspace, Microsoft Office Suite, Trello, Slack, Notion, and ClickUp, and I’m comfortable navigating different digital environments to keep tasks on track and workflows seamless.

Recently, I upskilled in Data Analysis, gaining hands-on knowledge of Excel, Power BI, and SQL. I help transform raw data into meaningful insights—whether through building custom dashboards, generating reports, or analyzing trends. I enjoy turning complex datasets into clear visuals that guide smarter business decisions. If your business needs support in organizing or making sense of performance data, I can help bridge the gap between information and insight.

What sets me apart is my work ethic, adaptability, and results-driven mindset. I’m reliable, self-motivated, and always focused on delivering high-quality work. I value transparency, clear communication, and long-term partnerships built on trust.

Microsoft Excel, Power BI, SQL, Google Workspace, Microsoft Office, Trello, Notion, ClickUp, Slack, Zoom, Canva.

• Customer support, virtual assistance, calendar & inbox management, report generation, data entry, credit risk review, dashboard creation, admin support, lead research.