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OLUWATOYIN
OLUSEGUN
KEY SKILLS
Proficiency in CRM software
- Real estate listing platforms
- Social media management
- Communication tools
- Data analysis
- Document management
software
- Google Workspace
- Property management
software
- Online scheduling tools
- Troubleshooting skills
- Excellent communication
- Empathy
- Active listening
- Problem-solving
- Patience
- Adaptability
- Teamwork
- Time management
- Attention to detail
- Positive attitude
CERTIFICATION
Lagos, Nigeria
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PROFESSIONAL SUMMARY
Dedicated Customer Support Specialist with extensive experience in
providing personalized assistance to clients in the retail and real
estate industry. Proficient in CRM software and real estate listing
platforms, ensuring seamless communication and coordination for
successful transactions. Skilled in active listening and questioning
techniques to efficiently identify customer needs. Demonstrated
excellent communication and interpersonal skills, establishing positive
relationships and exceeding customer expectations. Trained new team
members on systems processes and procedures, showcasing strong
organizational skills and attention to detail.
WORK EXPERIENCE
Customer Support Specialist
Peak Luxurious Realty
2014– Present
Provide personalized assistance to clients, guiding them
through the transaction process
Assist customers with scheduling property viewings,
answering questions about listings, and resolving any issues
or concerns
Collaborate with real estate agents and brokers to ensure
seamless communication and coordination for successful
transaction
Compiled detailed reports on all customer interactions using
CRM software tools such as Hubspot, Salesforce and
Zendesk.
Efficiently identified customer needs through active listening
and questioning techniques.
Collaborated closely with other departments on issue
resolution within established service level agreements.
Utilized strong organizational skills to manage multiple tasks
simultaneously while maintaining accuracy of work product.
Demonstrated excellent communication and interpersonal
skills when interacting with customers in person, over the
phone, or email.
- Customer Service: Call
Control Strategies
- Customer Service:
Problem Solving and
Troubleshooting
- De-escalating
Conversations For
Customer Service
- Managing A Customer
Service Team
- Quality Standards In
Customer Service
- Servicing Customers
Using Social Media
- Working With Upset
Customers
- Writing Email
- Critical Thinking For Self
Development
- International Project
Management
- Technical Support
Fundamentals
- System Administration
and IT Infrastructure
Established positive relationships with customers by providing
timely, courteous service that exceeded expectations.
Trained new team members on systems processes and
procedures related to customer service.
Developed working knowledge of company products and
services to ensure accurate information was provided to
customers.
Assisted customers in navigating website features and
funcviations ensuring a seamless user experience.
EDUCATION
Bachelor of Technology (Hons) in Chemical Engineering
Ladoke Akintola University of Technology
December 2006
Certificate in International Project Management
Rochester Institute of Technology
August 2020
