Oluwatoyin Olusegun

Customer Service Expert & CRM Enthusiast

With 10 years of experience in delivering exceptional customer experiences, I've honed my skills in providing top-notch support, resolving complex issues, and ensuring customer satisfaction. My passion lies in building strong relationships, listening to customers' needs, and driving solutions.

Technical Expertise:

Proficient in CRM tools:

• Hubspot
• Zoho CRM
• Freshdesk
• Zendesk

Key Strengths:

• Excellent communication & problem-solving skills
• Proactive issue resolution & conflict management
• Data-driven decision making & analytics
• Process optimization & efficiency improvement
• Team collaboration & leadership
• Escalation Management: Expertise in resolving critical customer issues
• Customer Satisfaction: Consistently meeting & exceeding customer expectations
• Customer Retention: Strategic approaches to maintain long-term relationships
• Customer Experience: Crafting personalized, seamless interactions
• Time Management: Efficiently prioritizing tasks to meet deadlines
• Empathy: Understanding customers' perspectives and emotions

Skills:

• Appointment Setting
• Meeting Scheduling
• Lead Generation
• Customer Success
• CRM Management
• Customer Support
• Issue Resolution
• Conflict Management
• Data Analysis
• Process Improvement

Customer-Centric Approach:

• Delivering timely, effective resolutions
• Empathizing with customers' concerns
• Providing personalized support
• Identifying opportunities for improvement
• Implementing feedback for continuous growth

Professional Values:

• Customer obsession
• Empathy & active listening
• Positive attitude & resilience
• Continuous learning & growth
• Collaborative teamwork

Achievements:

• Consistently high customer satisfaction ratings (95%+)
• Successful implementation of process improvements
• Reduced customer complaints by 80%
• Increased customer retention rates by 95%
• Awarded the “Most Loved Customer Service Specialist” for outstanding customer service

Flexible & Adaptable:

Open to remote work opportunities, allowing me to provide uninterrupted support across time zones.

Let's Connect!

I'm excited to bring my expertise to a dynamic team, driving customer satisfaction and business success.