Oluwatosin James

OLUWATOSIN ROSEMARY JAMES 46 , Ogungbamila street , Bariga , Lagos , Nigeria -, - SUMMARY • Goal-oriented Professional with 5 years + experience in customer-facing roles. • Dedicated to bridging the gap in customer relations to provide excellent customer service. • Understanding customer needs and empathetically solving for customers to foster customer satisfaction. • I am to build and increase profitability for organizations and excellent customer service to customers. EDUCATION • ST. MAGARET COMPREHENSIVE COLLEGE 2005 ~2011 • NATIONAL OPEN UNIVERSITY OF NIGERIA BSC Political Science CERTIFICATIONS • Delivering exceptional customer support Hub spot 10/2023 • Introduction to Customer Service Excellence Alison 10/2023 • Introduction to Technical Support Coursera 6/2023 • Introduction to CRM with Hub spot Coursera 5/2023 • EF SET English Certificate EF SET 01/2024 • Virtual Assistance Skill ALX 03/2025 SKILLS • Google workspace • Phone etiquette • CRM Tools • Customer needs assessment • Problem Solving • Organization • Time Management • Appointment Setting WORK EXPERIENCEVivo Mobile Customer Sales Representative 11-2019 ~ Till Date • Drove sales performance by exceeding target quota by 5% monthly • Generated 20% more leads than the team average. • Provided exceptional customer support through needs assessment, while maintaining a good customer retention status OPAY QR Customer Service Representative 02/2019 - 11/2019 • Resolved customer issues efficiently, reducing average handling time by 10%. • Handled customer complaints effectively, achieving a 90% first-call resolution rate. • Maintained accurate customer interaction records, resulting in a 5% reduction in data entry errors. WOOD STYLES LTD Front Desk Receptionist 02/2017 - 10/2018 • Managed front desk operations smoothly, resulting in improvement in visitor processing efficiency. • Provided administrative support, streamlining document management and saving the team 5 hours weekly. • Facilitated communication effectively, improving collaboration within the organization. FINHUNT FINANCE Customer Account Officer 01/2014 - 09/2016 • Managed customer accounts and transactions accurately • Provided financial advice, increasing customer product adoption by 10%. • Resolved customer inquiries promptly, and efficiently