Oluwatosin James

Hello

I’m Ouwatosin, a dedicated Customer Service Representative and Virtual Assistant with experience providing reliable support across customer service and business operations.

Over the years, I’ve helped clients in e-commerce, SaaS, retail, and service-based industries improve customer satisfaction and streamline daily tasks. I understand how important it is for businesses to have smooth communication and organized systems, and I take pride in making sure nothing slips through the cracks.

What I offer :

• Managing customer inquiries via email, live chat, and phone
• Handling complaints with empathy and turning negative experiences into loyalty
• Using CRM tools such as Zendesk, Freshdesk, HubSpot, Zoho, and Salesforce
• Processing orders, returns, and issue resolution for e-commerce platforms
• Virtual assistance tasks: scheduling, data entry, and admin support
• Writing clear, professional responses that match your brand’s voice
• Staying organized, detail-focused, and on top of deadlines.

Why clients choose me :

• Proven experience: Over 5 years in customer support and virtual assistance
• Strong communication: Clear, professional, and approachable
• Tech-savvy: Quick to learn new tools and adapt to workflows
• Reliable & proactive: I treat your business with the same care as my own

My goal is simple: to help your business deliver excellent customer experiences, reduce stress, and free up your time so you can focus on growth.

If you’re looking for a professional, adaptable, and dependable Customer Service Representative, let’s connect and get started.