Oluwatobi Ruth Adeniji

OLUWATOBI RUTH ADENIJI Virtual Assistant || Customer Support Specialist Nigeria || Remote || Flexible Across Time Zone PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Support Specialist who helps busy CEOs and business owners stay organized, responsive, and growth-focused. I specialize in streamlining operations, managing customer relationships, handle customer inquiries, maintain accurate documentation and creating structured that eliminate chaos and improve productivity. A proactive problem-solver with excellent communication skills, strong attention to detail, and the ability to work independently or within a team. Adept at multitasking, prioritizing tasks, and delivering high-quality service in fast-paced environments. CORE SKILLS Customer Support Expertise      CRM Management Email & Live Chat Complaint Resolution & Customer Retention Ticketing Systems & Inbox Management Customer Experience Optimization Virtual Assistant Expertise          Calendar & Appointment Management Email Management & Organization Project Management ( Asana, Monday.com) Data Entry & Administrative support File management Time Management & Task Prioritization Problem Solving & Conflict Resolution Microsoft Office Tools (Word, Excel, Outlook) Confidentiality & Data Protection WHAT I CAN DO FOR YOU Customer Support     Respond to customer inquiries via email, chat, and social media Manage support tickets using tools like Gorgias, Zendesk, and Freshdesk Handle order tracking, refunds, and complaints professionally Maintain high customer satisfaction and retention Virtual Assistance     Email and inbox management (declutter, organize, respond) Calendar management and appointment scheduling Travel planning (flight bookings and hotel reservations) Data entry and file organization (Google Drive, spreadsheets) Project & Task Management    Organize workflows using Monday.com and Asana Track tasks, deadlines, and team progress Improve productivity systems for smoother operations Social Media Support    Schedule posts and manage DMs/comments Respond to customer inquiries promptly Assist with basic content writing SOFT SKILLS     Google Workspace (Docs, Sheets, Drive, Calendar) CRM Tools (Gorgias, Zendesk, HubSpot) Project Management (Asana, Monday.com, Trello) Communication (Slack, Zoom) WHY CLIENTS CHOOSE ME     Fast response time and clear communication Detail-oriented and highly organized Problem-solver mindset (I don’t wait, I fix) Reliable support you can trust with your business EXPERIENCE Customer Support Specialist / Virtual Assistant Freelance / Remote/ Hybrid     Managed customer inquiries and resolved issues efficiently Reduced response time by organizing support systems Assisted business owners with daily administrative tasks Maintained accurate records and ensured smooth operations KEY STRENGTHS      Strong organizational and multitasking abilities Excellent written and verbal communication Ability to manage remote tasks efficiently High level of professionalism and reliability Customer-focused mindset with empathy and patience CERTIFICATIONS       HIPAA Compliance Essentials (Alison) Virtual Assistant Skills (Alison) Gorgias Certified Agent (Gorgias Academy) Asana Software – Managing Workflows & projects seamlessly Diploma in caregiving (Allison) Health Safety and Environment (HSE) - EDUCATION- BSC SLT, Ladoke Akintola University, Ogbomoso, Oyo State, Nig 2008 - 2011 HND Microbiology, Federal Polytechnic Ede, Osun State, Nigeria 2004 – 2006 NECO, Geometry International College, Osun State Nigeria. REFERENCES Available Upon Request