Oluwatobi Awoseyin
Lagos State, Nigeria
Customer Support Specialist | Technical Support | Process Improvement Expert
Professional Summary
Results-driven Customer Support Specialist with experience in live chat, email, and ticket
based support. Proven track record of improving response times, boosting satisfaction
rates, and streamlining processes. Passionate about delivering excellent service and
creating seamless customer experiences.
Key Achievements
• Top 10% agent for customer satisfaction.
• Reduced response time by 70%, increasing customer satisfaction and retention.
Professional Experience
Customer Support Specialist | Chatbravo | Remote (April 2025 – September 2025)
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Delivered live chat and email support for over 50 customers daily, maintaining a 95%+
satisfaction rate.
Developed and implemented a recruitment and onboarding guide that cut time-to-hire
by 70%.
Partnered with cross-functional teams to resolve complex product issues efficiently.
Cut average response time from 24 hours to 1 hour, significantly improving customer
experience.
Maintained detailed documentation of customer interactions to improve knowledge
base content.
Customer Service Representative | E-commerce Business | Remote (2023 – 2024)
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Assisted customers with account setup, billing inquiries, and troubleshooting.
Achieved first-contact resolution rate of 85% by identifying and solving issues
promptly.
Supported a team-wide initiative to improve workflows, reducing backlog by 30%.
Skills
Technical Skills: Zendesk, Intercom, Freshdesk, HubSpot, CRM Systems
Customer Service Skills: Empathy, Conflict Resolution, Active Listening
Operational Skills: Knowledge Base Creation, Process Improvement, Time Management
Tools and Platforms
Slack, Notion, Trello, Asana, Google Workspace, Microsoft Teams, CRM Systems
Certifications
• Customer Service Foundation — LinkedIn Learning
• Cisco Certified Support Technician (CCST)— LinkedIn Learning
Education
Bachelor of Science in Biochemistry — University of Ilorin, Nigeria (2019 – 2024)
