Oluwaseun Omotayo

OMOTAYO OLUWASEUN F.C.T Abuja ,Nigeria-| - | LinkedIn PROFESSIONAL SUMMARY Detailed Customer Support and Virtual Assistant with a strong background in remote work. Known for clear communication, dependable follow-through, and a proactive approach to solving problems.Comfortable using digital tools to stay organized, support teams, and ensure customers feel heard and valued.I'm committed to continuous learning and development. KEY SKILLS           Virtual Assistance & IT Support Customer Service & Client Relations Administrative Support & Task Management Email Management & Calendar Coordination Data Entry & Documentation Strong Communication & Interpersonal Skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Social Media Management Experience with online collaboration tools (Slack, Trello, Google Workspace) Adaptable & Quick Learner PROFESSIONAL EXPERIENCE Customer Service Rep Sanlam Nigeria Life Insurance ,Ondo, Ondo State | October 2024 – January 2025       Responded promptly to questions about insurance policies,premium payments,claims processes,and product benefits—via phone,email, WhatsApp, walk-ins, and online platforms. Assisted customers with policy updates,beneficiary changes,renewals and policy cancellations,ensuring smooth and timely processing Recommended suitable plans based on customer's financial goals or family needs. Guided customers through the claims process from documentation to followup ,ensuring accuracy and empathy during sensitive cases. Followed up with clients after service to ensure satisfaction and encouraged customer loyalty through consistent, positive service experiences. Escalated unresolved or technical complaints to the right department for quick resolution, demonstrating strong problem-solving and customer service skills. Student Industrial Training De-Shalom Pharmaceutical Lab. Ilesha, Osun State | April 2019– September 2019       Managed documentation control systems, including SOP creation, updates, and archiving, in line with Good Documentation Practices (GDP). Supported internal audits and inspections, contributing to process improvements and customer satisfaction through quality assurance. Maintained detailed and accurate documentation of production and quality control activities, ensuring timely reporting and strong attention to details. Reviewed and approved batch records, analytical data, and supporting documents to ensure product quality and compliance before final release. Collaborated with cross-functional teams to support process optimization, improve production efficiency, and implement automation or digital solutions. Gained hands-on experience in managing data entry tasks and maintaining detailed records. EDUCATION Bachelor of Science (B.Sc.) in Biochemistry Achievers University Owo,Ondo State |- TRAINING & CERTIFICATIONS      Virtual Assistance and IT Support - Digital Witch Academy, 2025 Customer Service Certified - Digital Witch Academy, 2025 Emotional Intelligence -Clemads Global Consulting LTD, 2021 Conflict and Peace Studies - Clemads Global Consulting LTD,2021 Leadership and Personal Effectiveness- Clemads Global Consulting LTD,2021