Oluwaseun Olamilekan Ogunniyi

PERSONAL SUMMARY Dedicated and results-driven professional with a strong technical background and experience in cloud administration, technical support, and customer service. Possessing expertise in Azure cloud platforms, DevOps tools, and CRM systems, I am skilled in optimizing infrastructure, automating operations, and providing exceptional customer service to a global clientele. With a solid foundation in cloud technologies, I have successfully implemented end-to-end DevSecOps pipelines using tools such as Terraform, Kubernetes, Jenkins, and Azure. I have demonstrated proficiency in configuring and administering Azure resources, ensuring their security, scalability, and performance. Through my experience in identity and access management, I have effectively collaborated with cross-functional teams to deploy robust security controls and comply with industry standards. I take pride in my ability to troubleshoot complex technical issues and provide prompt resolutions, consistently achieving high customer satisfaction. As a Microsoft Certified Professional and Azure Administrator Associate, I have a comprehensive understanding of Microsoft products and services, including Exchange Online, SharePoint, and Security & Compliance. My expertise extends to scripting and automation, utilizing PowerShell and other tools to streamline operations and enhance efficiency. Driven by a passion for continuous learning, I stay abreast of the latest technology trends and actively seek opportunities to expand my knowledge. With excellent communication and interpersonal skills, I thrive in collaborative environments and excel in building strong relationships with clients and stakeholders. As I pursue new career opportunities, I am eager to leverage my skills and experience to contribute to a dynamic organization focused on innovation and delivering exceptional solutions. With a track record of success in project delivery, technical support, and customer satisfaction, I am confident in my ability to drive positive results and make a valuable impact. TECHNICAL SUMMARY Cloud platforms: Azure Framework/tools: Jenkins, Slack Versioning Tools: Git, GitHub IAC Tools: Terraform Container Manager: Docker and Kubernetes Operating Systems: Ubuntu, Windows Database: MySQL CRM Tools: DFM & Zendesk Programming Languages: basic Python Scripting & Other Tools: Git Bash, Power shell PERSONAL DEVELOPMENTS Trainings and Certifications Microsoft Certified: Azure Administrator Associate (AZ 104) Microsoft Certified: Azure Fundamentals (AZ 900) Certified Microsoft Certified Trainer (MCT) Microsoft Certified Professional (ISC)² Candidate PROJECT COMPLETED AND EXPERIENCE End to End DevSecOps pipeline with Terraform, Kubernetes, Jenkins & Azure Experience in configuration and administration of Load Balancers, Network and Auto scaling for sub domains in Azure. Experience in Server infrastructure development on Azure Cloud. Provide access to different user base using Azure IAM. Demonstrated the capacity to deploy complex infrastructure using Terraform Responsible for setting up End to End continuous integration pipeline for different Web App Services Experience in creating Docker image, running of containers. Responsible for promoting different Java Web Services via Jenkins to push artifacts to Sonar cloud. Deploying Java Web Services to Dev and Integration Test Environments. Creation of Logic App to monitor Expiring Client Secret of Service Principal. Experience Coverage Identity and Access Management tool like AD connect Sync tool Good understanding of Security and Compliance Policies deployment Good understanding of Mail Flow, Connectors and mailing system Architecture Good knowledge on Active Directory Object Administration and Management Good Knowledge of Exchange Shell and Windows PowerShell scripting Experience in migration between different messaging platforms Good Knowledge on SharePoint Online and OneDrive Good understanding and work experience of Exchange online protection Good understanding of office365 billings Good understanding and hands on experience of office 365 application. Advantage Solutions (Remote) (Sept 2022 – Present) Designation Azure Cloud Administration Key Responsibilities Provided effective customer service technical support for all Microsoft customers across the globe in Exchange, Data Flow, Data Migration, Share Point and Security & Compliance. Managing and monitoring Azure resources such as virtual machines, storage accounts, networks, and applications. Implementing and maintaining security controls for Azure resources, such as firewalls, access controls, and encryption. Configuring and optimizing Azure infrastructure for performance and scalability. Designing and implementing disaster recovery and business continuity plans for Azure services and applications. Automating Azure operations and deployments using tools such as PowerShell, Azure CLI, and Azure Automation. Collaborating with developers, DevOps engineers, and other stakeholders to ensure the efficient use of Azure resources. Staying up-to-date with the latest Azure features and technologies and making recommendations for their adoption. Specialty Life Insurance(Remote) (March 2022 –August 2022) Designation Sales Representative Key Responsibilities Helped customers with profound knowledge of the best quote that meets customer’s needs. Adapted to changing priorities and unexpected situations with calm demeanor. Resolved concerns using strong communication and conflict management skills combined with expert sales abilities. Created memorable customer experiences by offering personalized sales support. Answered customers' questions about products, prices and availability. Microsoft (Tek-Experts Partners) (July 2019 –January 2022) Designation Technical Support Engineer Level 3/T4 Trainer (Azure, Exchange Online, Identity, Outlook, Share Point, Security and Compliance) Key Responsibilities Provided effective customer service technical support for all Microsoft customers across the globe in Exchange, Data Flow, Data Migration, Share Point and Security & Compliance. Troubleshooted all types of client issues with Office 365, including Exchange Online, AAD connect, Security & compliance and Active Directory. Resolved an average of 5 incidences per day on issues relating to all office 365 Exchange Online services for customers in the Europe, Middle East and Africa (EMEA) region, North American Region (NOAM) and Asia, pacific, greater China (APGC) Serve as the primary technical contact, conducting advanced troubleshooting and offering problem-solving solutions for corporate clients. Work collaboratively with colleagues from various teams to address cross-team and cross-product technical issues, ensuring effective resolution of customer concerns. Engage with subject matter experts and escalation managers when additional support is required for complex customer cases. Efficiently troubleshoot and mitigate customer requests. Acted as the Microsoft primary technical contact to both corporate customers and other Technical Support Engineers in delivering advanced technical troubleshooting and problem-solving solutions. Collaborated on cross-team and cross product technical issues by working with colleagues from other teams as needed to resolve customer problems. Documented every customer's issue and different approaches to resolve the issues to have my own knowledge base for future references. Created a perfect environment for sound service delivery whilst ensuring positive client experience maintaining an impressive customer satisfaction grade of 4.8 on a scale of 5. Trained new staff on Exchange online, Azure, Azure Active directory, and security &compliance. Skye Bank/Polaris Bank Limited (January 2014 –July 2019) Designation Customer Service Representative Key Responsibilities Facilitate the settlement of revenue generated by branches through the PayDirect product suite. Manage the monthly remittance of merchant funds, ensuring timely and accurate processing. Coordinate the issuance of Lagos State Tax Payment Certificates, adhering to state regulations and requirements. Prepare the Federal Inland Revenue Service (FIRS) withholding schedules for branches, addressing any processing challenges that may arise. Provide support to the bank during ongoing audit exercises, collaborating with internal and external stakeholders to ensure compliance. Handle error reversals and refunds, efficiently resolving discrepancies and maintaining customer satisfaction. EDUCATION Yaba College of Technology, Lagos. National Diploma in Computer Engineering (March 2013) National Open University of Nigeria Bachelor Degree of Science (Computer Science) PERSONAL INFORMATION Citizenship: Nigerian Language: Fluent in English Interests: Researching and learning new Tech. References: Available on request