Dedicated and results-driven professional with a strong technical background and experience in cloud administration, technical support, and customer service. Possessing expertise in Azure cloud platforms, DevOps tools, and CRM systems, I am skilled in optimizing infrastructure, automating operations, and providing exceptional customer service to a global clientele.
With a solid foundation in cloud technologies, I have successfully implemented end-to-end DevSecOps pipelines using tools such as Terraform, Kubernetes, Jenkins, and Azure. I have demonstrated proficiency in configuring and administering Azure resources, ensuring their security, scalability, and performance. Through my experience in identity and access management, I have effectively collaborated with cross-functional teams to deploy robust security controls and comply with industry standards.
I take pride in my ability to troubleshoot complex technical issues and provide prompt resolutions, consistently achieving high customer satisfaction. As a Microsoft Certified Professional and Azure Administrator Associate, I have a comprehensive understanding of Microsoft products and services, including Exchange Online, SharePoint, and Security & Compliance. My expertise extends to scripting and automation, utilizing PowerShell and other tools to streamline operations and enhance efficiency.
Driven by a passion for continuous learning, I stay abreast of the latest technology trends and actively seek opportunities to expand my knowledge. With excellent communication and interpersonal skills, I thrive in collaborative environments and excel in building strong relationships with clients and stakeholders.
As I pursue new career opportunities, I am eager to leverage my skills and experience to contribute to a dynamic organization focused on innovation and delivering exceptional solutions. With a track record of success in project delivery, technical support, and customer satisfaction, I am confident in my ability to drive positive results and make a valuable impact.